BT disc flashing red is common when using the BT WiFi network, but what are its causes? Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. No action required - it takes approximately 60 seconds to fully turn on. They are compatible with any hub from different suppliers. Go to your nearest store or order a new shop online for new cables. If the problem continues please contact the helpdesk. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Step 5. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. gibbylinks. 20h02. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on Unplug the Ethernet cable from both devices. We offer you a detailed step to help you set up BT disc quickly without hassle. Step 2. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Wait for it to be turned off for about 15-30 seconds, Step 4. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help This article is the right option for you. Thanks. I have been looking for a resource like this. Unplug the cable. Step 4. Below is the simple instruction to complete this process: Step 1. Tap Save to confirm the modification or change the settings. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Every time the Internet passes via a second device, such as an extender, some speed is lost. Plug your Wi-Fi Disc into a power socket and turn it on. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. The light on your disc will turn red wait until it turns solid blue again before continuing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Within two minutes, follow the instructions on your device to connect. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. The red light often indicates a potential problem when it appears on your device. Use the disc location checker in the My BT app to find the best location for your disc. Plug the internet cable into the modems LAN 1 outlet. Press the power button on the back of the disc to switch the disc off. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. How do I set up Complete Wi-Fi? | BT Help What's the admin password and why do I need it? If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. Do not use it if it is damaged to prevent danger. What does the orange LED on the disc mean? When the BT disc appears in blue light, the disc and hub are successfully connected. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. If you're still having problems, use our online troubleshooter. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. 19-08-2019 It helps you easily update the hub, wireless network, and disc LED status. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. 20h47. >. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. Use a needle or paper clip to press the factory reset button for about one second. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Step 6. The LED is permanently red and the new disc doesn't appear in the app. This is a must-have device if you face speed problems anywhere in your house. 11-07-2020 Sure enough, we see a 75% increase. You can also use the Ethernet ports on these discs for devices such as TVs and printers. A quick guide on fixing BT disc flashing red. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). The hub's administrator password allows you to log in to the device system. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. It will then connect wirelessly to the hub after a few mins. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. 19-08-2019 The LED is permanently red and the new disc doesn't appear in the app. You also consider some methods to keep the disc safe. Hi@gibbylinkswelcome to the community and thanks for posting. What does the orange LED on the disc mean? If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Also, it is unable to receive a stable connection from Smart Hub. You can still set up your disc without it. For further troubleshooting and support see What does the orange LED on the disc mean? To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . If you're an existing customer, you've probably already got one. Press this button and wait until all lights are off, Step 3. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. Press the power button on the back of the disc to switch the disc off. 17h23. Lets tell your customer service team about the situation you are encountering. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. You can consider this method as the last resort, even if your Shaw modem flashing green. If you're using Premium Whole Home Wi-Fi, you can't. Ask questions and share tips with other people 24 hours a day. @JimWooly21Thanks for posting and welcome to the BT.com community forums. If you are a new customer, the company will provide you with a BT ID through an email for activation. You can download the My BT app from the App Store or Google Play Store. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Go to your hub's settings in the My BT app and choose Update wireless network. Announcements, Guides & Community Updates. 10-07-2020 If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. If you want to replace it, ask the helpdesk to change the new one. 15h29. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. 27-03-2019 The app will indicate a poor location by shining the yellow light. on 2. on Solved: Wifi Disc pairing problem - it doesn't - BT Community If the speed gets slow, you must adjust the position after setup. Step 3. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. You can download the My BT app from the App Store or Google Play Store. Watch this short video to set up or follow the instructions below. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Find the best location for your disc using the My BT app's disc location checker. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. Yes. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. You will see the light on the device change into orange but return to solid blue within one minute. Usually this is about halfway between the two devices. Yet, you can not do this if you use Premium Home WiFi. Wait until the disc has cooled down before turning back on. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Try moving the disc closer to the one connected directly to your hub (router). How do I Change the Name of My Wireless Network? It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. on Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Step 5. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. Wait a few seconds for the completed connection. Ask questions and share tips with other people 24 hours a day. You'll need to set up a BT ID to access the My BT app. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. You wonder what you should look out for when making a BT complete WiFi disc setup. Factory reset the disk attached to the hub (router). It's a pain having to move it and shift the settee to reconnect each time. Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Plug your Wi-Fi Disc into a power socket and turn it on. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. First check the Ethernet connection from your hub (router). This is similar, but without using the BT Smart Hub 2. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? I have gone through the set up procedure multiple times with the same end results. In the unlikely event that a disc gets too hot, it will turn off automatically. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? This will guide you through the set-up and suggest the best location for your disc. on 22h00, on Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? On the other discs you can use the Ethernet port to connect other wired devices to the network. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. Alternatively, follow the steps below to connect using an ethernet cable. This will guide you through the set-up and suggest the best location for your disc. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. If you don't have this or want to know more see What is a BT ID and how can I get one? You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. Follow the simple steps below for troubleshooting this problem. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Your first disc will use the Ethernet port to connect to your hub (router). Does BT Wifi disc require a physical ethernet connection to work? If you're a new customer, we'll have created your BT ID when you joined. Where should I install the Wi-Fi extender? You can then unplug it and move it to your chosen location. Between your router and the Wi-Fi dead zone, place the extender. Your first disc will use the Ethernet port to connect to your hub (router).
