Unfortunately, we cant transfer stock between our stores but take a look around our site to see if what youre after is available nearby. Our customer services team can help with arranging a collection for you, for a fixed fee of 9 this will be taken off your refund. text-align: center; This can help customer service managers make logistical day-to-day decisions when staffing their chat support team. Youll receive a confirmation email to the email address you used to place your order. Add a new communication channel used by over 2 billion monthly active users. }. 12th May. Omnichannel messaging, Trusted by Please be gentle. LiveChat is a powerful customer service platform that lets you chat with your customers in real time. If its too late to cancel your order, you can still return the unused item using our returns procedure. We are excited to provide this new functionality for our travelers, minimizing time spent on the phone and managing your travel plans. Connect different apps and watch your workflow improve. } Create a chatflow with live chat to connect visitors directly with members of your team. If so, please follow these steps as instructed to ensure a quick return and refund process. Triple Function Rotary Hammer/Hilti Drill Machine-24MM 8,000 7,299. It can be integrated with most CRM's and website platforms. A powerful set of features designed for your phone. toolstation live chat Our Support Heroesare here for you 24/7. Contact details Head Office address Lodge Way House, Lodge Way Harlestone Road Northampton NN5 7UG Phone number: 0808 100 7211 ChatSpin offers video chat features including face masks, gender and country filters, private chat, and more. Trade Account. Unwanted items delivered directly by our suppliers can also be returned within 30 days of delivery. Use live chat to get more context on customer queries. 100,746 people like this If you would prefer our customer services team to arrange the return, please Contact Us we can book in a collection for a fixed fee of 9, which will be deducted from your refund. } You can call us to place an order or discuss an existing order on 0330 333 3303. Please provide the original order reference when returning the item. Get multiple mailboxes with automated rules, custom domains, and more. They also offer a separate email form that can be used when chat is unavailable. @LiveChat is a great tool. For faulty goods reported after six months, you must be able to show that the fault was present when delivered to you. Finance provided by PayPal Credit. *Local restrictions apply please see ourService Updatefor further details. A live chat app can help you set your business apart by helping you provide best-in-class customer support. 1. my A7r IV M2 always returns to the first page of the Menu system. We would like to show you a description here but the site won't allow us. You can then prioritize and reference these user groups when interacting with similar customers in the future. With live chat, your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other agents to reduce resolution time. Likes: 599. Even if reps aren't available, chatbots can be used outside of support hours to point customers to your self-serving resources, like your knowledge base. Gender Filter Select a gender to chat with only girls, guys or couples. Free and premium plans, Operations software. In a digital world, customers have come to expect businesses to be available 24/7. Keep track of all your products in one location. They are fast, they are smart, and they will help you out any time day or night! LiveChat is a complete customer service platform that delights your customers and fuels your sales. This is very frustrating as I had bought a laptop that met all the requirements and I was able to chat with a support guy at Christmas time. Yes, unless the item has been delivered directly from one of our suppliers or youve ordered through our eBay marketplace. Log in, click My Account and select Order History from the menu. .secure-payment .container { I don't know what country you're from, but regardless of it, you should still at least see contact number somewhere in message for phone call. EA_Darko. This organization allows customer service teams to see which support cases are the hardest to handle over the chat channel. ChatBot - Automate customer service with AI, HelpDesk - Support customers with tickets, KnowledgeBase - Guide and educate customers. What's new. Try logging in again after clearing your cookies, and it may have solved your problem. If you want to add or remove saved addresses, or swap your primary address, go to Address Book and click the Add New Address or Update Address buttons. LiveChat mobile apps. This functionality encompasses popups, email marketing, knowledge management, and email automation. Please refer to your order dispatch email and follow the instructions to track your order. box-shadow: none; Need help locating the manufacturer or their contact details? @media (max-width: 465px) { } When it comes to customer service software, Zendesk is one of the largest and best known providers, and the software giant offers a comprehensive live chat solution. Here are the apps that we recommend for adding a live chat to your website. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you. This allows the customer service team to communicate easily and directly with customers. Our branches are open 7am-8pm Monday-Friday, 7am-7pm Saturday and 9-4pm Sunday. Another important reason to include live chat on your website is to improve the customer experience. Whether youre a B2B SaaS or an eCommerce, LiveChat will help you boost your support and sales across multiple communication channels. There are some distinguishing features, too. Our customer services team will contact you as soon as we can provide a refund in store. Providing omni-channel support couldnt be more important especially in a world where remote interaction is becoming the norm. More importantly, the tool allows businesses to consolidate their customer communications under one roof. Data privacy and security practices may vary based on your use, region, and age. @media (max-width: 603px) { An unwanted item delivered directly from a supplier can also be returned within 30 days of delivery, however you cant return it to a store. LiveChat is a messaging app that offers a variety of unique features for its live chat service. Send product recommendations and guide visitors to the checkout. Geddington Road GURU - I invented the internet, I prefer Agent Care reps to speak to me . Lastly, connect the opt-ins, signups, and leads generated from your chat messaging channels to your CRM, such as HubSpot, as well as your email service providers, training & webinar platforms, and other business applications. If you cant get to a store, you can also return your item by post. After 12 months, your statutory rights as a consumer will continue to apply. Have you tried calling our Supplier Helplines? My Order } FEATURED. Select the product you need help with We'll show you self-help options first. If you have any questions, just ask our agents for an instant response. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. With Olark's tool, you can observe data like chat volume, customer satisfaction, and agent activity at a moment's notice. With a live chat app, you can achieve the following feats: Whether we like it or not, live chat is becoming a standard support channel in customer service. It's the fastest way to connect with your customers. } With Tidio, you can connect the most popular selling platforms like WordPress, Shopify, Wix, Woocommerce, and more to your CRMs, email marketing platforms, and social media sites. box-shadow: none; We are here to help24/7. Our Customer Services team will let you know as soon as we can provide a refund. } Hi! 70% of consumers report that theyre interested in or currently using chatbots for customer support inquiries, and many people can't even tell the difference between working with a human or a bot on chat. .secure-payment .container { Supercharge your website and social media profiles. background-color: transparent; Please note that acceptance for a Trade Account is subject to status and for business customers only. The new facility will support the brand's "ongoing growth plans" and is set to open for operations towards the end of 2022. 299.98 399.98. Live Chat Support User16460136605601391338 February 27, 2022 at 9:04 PM. Owned by Travis Perkins plc, they offer low trade prices on electrical, plumbing, tools, hardware, screws & fixings, decorating, workwear and a lot more. *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Take your unwanted, unused item to your nearest Toolstation store in its original packaging, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment. Enable Your Cam To video chat with only users with a cam enabled. Users can then rank and search previous chat transcripts by their label and analyze trends across all of the chat support cases. Chat can be a great place to capture customer reviews as the survey is prompted right after they engage with the company. Connect with customers. Toolstation Promo Code - Save 55% in May 2023 3.5 out of 5 stars from 4. You can access our site on your desktop, laptops or even mobile devices without any compatibility issues. You can message the support team directly through the website. Check out what 312,766 people have written so far, and share your own experience. 30 June. Deliver high-quality customer service and boost online sales. Automation We dont directly supply spare parts for all of the products that we sell. I wasn't alone, either. lorelei ending explained. Nurture and grow your business with customer relationship management software. Thank you @LiveChat for your great product which helps us every day at @appsvio_team . Hand Tools Ironmongery Kitchens Ladders & Storage Landscaping Lighting Painting & Decorating Plumbing Power Tools Power Tool Accessories Security Screws & Fixings Smart Home Ventilation & Heating Workwear & Safety Clearance Services Register Your lists Quick Order CLICK & COLLECT From 500+ stores EVERYDAY GREAT VALUE TRADE ACCOUNT Save 5% every day Find features to customize your products. Pure Chat is a free live chat tool that is designed to help businesses add their first live chat feature to their website. Our phone lines are open 9am to 5pm Monday to Friday. Send more personalized follow-ups. Terms and conditions apply. If youve not received your refund within this time, please Contact Us. Yes you can. All refunds will be made to the method of payment you used. Some products shipped directly from our suppliers may include specific return instructions. | Read 36,421-36,440 Reviews out of 266,170 Live Career UK.
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