If a customer contacts us asking where their return is we ask them if they used the label included with the package. This should be automatic and I shouldn't have to track to make sure I get my refund. There was a problem saving your notification. a separate order needed to be placed for the item that was missed from the Soft Surroundings operates a mail order catalog, an e-commerce website (www.softsurroundings.com), and retail stores. All the legal documents you needcustomize, share, print & more, Unlimited electronic signatures withRocketSign, Ask a lawyer questions or have them review your document, Dispute protection on all your contracts withDocument Defense, 30-minute phone call with a lawyer about any new issue, Discounts! Since Missouri voters approved recreational cannabis sales, companies have added thousands of workers to grow, process, market and sell their . Email notifications are only sent once a day, and only if there are new matching items. Discontinued News All rights reserved. What should I do with assets when closing a business? I have sent two email messages to customer service (dated May 18 and May 28) and have not received any response. Business of Sports: Qatar's $200 Billion World Cup May Be Last of Its Kind While Qatar has reportedly spent $200 billion or more, most nations are now unwilling to spend a fraction of that on. 5-7 business days. Soft Surroundings Soft Surroundings Reviews 110 Bad 1.7 VERIFIED COMPANY www.softsurroundings.com Visit this website Write a review 1.7 110 total 6% 6% 5% 1-star 73% Filter Sort: Most relevant TS Terri Shook 2 reviews US Updated 3 days ago They don't care, jury still out. Soft Surroundings Store Locations | Soft Surroundings When calling and put onhold the music is so loud it doesn't encourage being able to stay on the line long. Sheldon, a native of New York, relocated to St. Louis to launch Soft Surroundings. It showed that it was delivered to an address I lived at over 10 years ago! You agree to receive email communication from us by submitting this form and understand that your contact information will be stored with us. I did not receive a refund. Soft Surroundings reaches its customer through its print, digital and social media channels as well as a national footprint of 80 stores. PitchBooks non-financial metrics help you gauge a companys traction and growth using web presence and social reach. She said we have a soft surroundings in Victoria Gardens. Seychelles Off the Grid Slide $99.00. Soft Surroundings founder talks big expansion - Bizwomen Customer Service Representative 16 reviews. Working at Soft Surroundings: 156 Reviews in US | Indeed.com SOFT SURROUNDINGS - 10 Photos - 3000 184th St SW, Lynnwood, Washington first order shipping is automatically applied. I am very disappointed about this companys customer service and how they treat their clients. The order # ********* totaled $146.22.I have been ordering from Soft Surroundings for several years and have received my orders at various addresses over those years each time I moved. customer at the phone number provided relaying this same information. Which was reasonable but when you add the taxes and shipping it was an additional $ 16.00 S/M. As stated in our first communication we did cancel the order that the customer called us about. SOFT SURROUNDINGS - Mexico, Missouri - Couriers & Delivery - Yelp Suzanne Sawyer Current Workplace. Soft Surroundings Effortless Style. Manage Settings For more information about Brentwood, please visitwww.brentwood.com. EU Website Privacy Policy. It should have been sent with the letter in May, and certainly , if mailed, with as many calls as I have been made , sent as promised each time. it was placed which is why the total given originally to the customer on the Myself, I payed $84 for 2 dresses and a sweatersaving myself $262.97 because of the store closing markdowns. Going Out of Business: Closing a Business Checklist Later corrected this, but behaved as if that was okay. Soft Surroundings' overall level of preparedness, visibility, and testing had enabled the company to activate its workforce and ensure associates and customers felt safe and confident returning to its physical locations. Siesta Key Tunic $69.95 to $79.95 Top Rated +5 Buy 3 or more SAVE 30% off. As a result, making it is challenging for them to work at their best. Plan your communication as carefully as you can and anticipate questions from workers about what the decision means for them. This rating has improved by 8% over the last 12 months. Soft Surroundings is a fashion retail business. In 2005, it began opening new stores. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Why are they not working in 2023? The acquisition is being partially funded through senior debt. See savings in cart! About Soft Surroundings Founded in 1999 and headquartered in St. Louis, Missouri, Soft Surroundings is a leading aspirational lifestyle brand offering unique solutions to today's active. All of our calls are recorded and we did listen to the customers call and at no time did she mention a second order nor was the country of origin mentioned by the customer or we would have addressed. What happened? *Free incorporation for new members only and excludes state fees. Sign up for our newsletter to keep reading. Soft Surroundings has carved out a unique niche within the womens apparel market, targeting an underserved consumer and bringing her special products and a unique customer experience.. Ownership belongs to Simon Property Group. She is keenly aware of the requirements of female baby boomers. She adds that these strong, independent women want to exhibit their distinctive style regardless of their age. You will need to take this step in every state where your company is registered to conduct business. Today, I am worried about the second return I have sent them on June 11, 2020. Soft Surroundings Soft Surroundings Reviews 104 Poor 1.8 VERIFIED COMPANY www.softsurroundings.com Visit this website Write a review 1.8 total 1-star Filter Sort: Most relevant DP Denise pascal 11 reviews US Updated May 18, 2021 DELAYS, delays.. Something has changed there in the last 5 years. Copyright 2023 by Brentwood Associates. Personalize which data points you want to see and create visualizations instantly. finalized. Presently, 49 stores across 26 states are included on its softsurroundings.com website. Get up-to-the-minute news sent straight to your device. On the receipt of my order the invoice, it does not have my address. Cotton Marguerite Scalloped Quilt $165.95 to $209.95 Top Rated. As a courtesy we have refunded the customer and she can expect to see the refund post to the original form of payment within 7 days. Note that complaint text that is displayed might not represent all complaints filed with BBB. Hello. We have created a full refund of the item sent in the incorrect Sophie Slides $129.00 Top Rated. I called **************** and advised the man of my problem. Is Shein Going Out Of Business in 2023? Her refund of $21.09 will post to her original form of payment in So, can't track it back all the way. Soft Surroundings - Home - Facebook 2023 Trustpilot, Inc. All rights reserved. Customer service has not contacted me regarding my return status. With sorrow, I have learned that theSoft Surroundingsstore inOrland Park at Orland Crossingwill be closing their doors by end of this year. This information was provided when the items were selected and added to her cart, at the order summary before completing the order as well as her order confirmation email sent to her email address of ****************** at 1:30pm CST. 4 reviews of Soft Surroundings "The ladies who work here are amazing! Online the dress I asked for in the exchange is available. to her. I called and tried to express my dissatisfaction to 3 separate customer care reps who completely dismissed my concerns and were more concerned about defending their poor service. contacted us about this 3 times and each time we explained this to her however Some of our partners may process your data as a part of their legitimate business interest without asking for consent. My profile with them shows my correct address as ********************************************************. We'll guide you through the process. Superga Classic Canvas Mule $69.00. Consider paying employees in full on their last day of working for you (this may be mandatory in some states). I certainly wouldn't have called so many times if I had The business should also ensure that its employees are helped during this trying time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. People are also . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I haven't received my items yet, I placed the order June 11; today is June 20. With more than 150 sites across the country, the company was founded in 1999. Upon review we do see the customer called us to place an I want a refund! Unfortunately, sometimes there are more debts than assets when it's time to close a business. The company offers great discounts to employees and provides much training in store stockrooms and creative layouts. Soft Surroundings is part of the Apparel & Accessories Retail industry, and located in Missouri, United States. CHARLOTTE Women's clothing retailer Soft Surroundings is in the midst of its biggest year of growth yet. In every manner we can, we wish to assist her.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'discontinuednews_com-medrectangle-4','ezslot_2',153,'0','0'])};__ez_fad_position('div-gpt-ad-discontinuednews_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'discontinuednews_com-medrectangle-4','ezslot_3',153,'0','1'])};__ez_fad_position('div-gpt-ad-discontinuednews_com-medrectangle-4-0_1');.medrectangle-4-multi-153{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Due to consumers increased ability to shop online from their homes, this decline is linked to the growth of internet purchases. Store managers had a means of identifying areas of opportunity and operational improvement, accelerating ramp-up plans as they shared insights in real time. soft surroundings going out of business An employee shared with me that business was great, but the shopping centers property management company was increasing the rent and a negotiation couldnt be met. I have sent emails and received automated messages with a generic content. Lawyer must be part of our nationwide network to receive discount. Business consultants recommend being as honest and straightforward with staff as possible, explaining the reason you need to close the company. are sorry to hear the customer is not happy with her recent order If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. We have also sent a copy of the gift card to the purchasers email address *******************. PitchBooks comparison feature gives you a side-by-side look at key metrics for similar companies. I am at my wits end. Understand that if you are not able to pay your creditors in full, they may file claims against you for payment. Our first catalog mailed July 19, 1999. Pay could be better for sure. Try to collect on debts before notifying customers your business is closing, as doing so will likely increase your chances of collecting. If I could give more than 5 stars, I would! Soft Surroundings Complaints Complaints Soft Surroundings Catalog Shopping View Business profile Need to file a complaint? "We've always believed that dormant, brilliant ideas live on the frontline," said Jordan Ekers, Nudge co-founder and Chief Customer Officer. Get the full list, Morningstar Institutional Equity Research. Description. Other retailers have used similar strategies to survive. Retail Assistant Manager 13 reviews. Probably the worst customer service I have ever received. Photo by Chris Lee, [email protected]. Is Soft Surroundings going out of business? He said he could not send me a replacement and also could not refund my $146.22. Surroundings A/B Test Results and Next Steps Oct. 22 . I worked part-time at Soft Surroundings for almost two years while going to college. I Was told that due to covid 19 closures that refunds were late and mine was coming, an explanation which i accepted and understood. Unique Pieces. The gift card was sent to the email address provided *************** on 5/8/2020 at 9:59 pm CST. The Missouri-based businesss media representatives have not returned emails. Our Customer Service hours are: 8am-9pm CST Monday-Thursday 8am-4:30pm CST Friday. shipping tax applied which is why the order total changed t0 $21.09. and will be shipping the Tiki Town Dress Smally Missy on June 2 via FedEx 2nd Day Air. The customer is welcome to return the item refund however she is responsible for the return shipping cost. Soft Surroundings, a women's apparel and home furnishings retailer, has plans for a large expansion in its number of stores this year. The customer had placed a second order on her own online for one of the items she had canceled from a previous order. This includes employee reductions and the removal of specific products from their shops. I explained the nature of my concern one more and left a request for them to call me. She had previously worked as an interior designer, cataloger, and vice president of merchandising for the womens fashion shop Coldwater Creek. and like to be reimbursed for my time. The growth of internet shopping and the companys failure to reduce expenses and boost income appear to be the main causes of such issues. How do I tell my staff I'm closing the business? If the customer did not use our label we ask them for the tracking information so we can better assist them. apologized to her and set up a replacement order for her at no additional cost Photo by Chris Lee, [email protected], FILE PHOTO: Exterior of the Soft Surroundings store in The Boulevard retail district on Tuesday, Jan. 26, 2016, in Richmond Heights. You will need to take this step in every state where your company is registered to conduct business. Due to the markdowns associated with store closings, the discounts are large, ranging from 70 to 90%. Near Swarovski is the former Soft Surroundings rental space. When Ms. ***** placed her order the Tory Tencel Top had and expected ship date of and the 6/3/2021 Serendipity Halter was not listed as in stock and a future ship date was provided of 07/19/2021. Because of this, they shop for the products that best suit their unique daily requirements. About Soft SurroundingsFounded in 1999 and headquartered in St. Louis, Missouri, Soft Surroundings is a leading aspirational lifestyle brand offering unique solutions to today's active woman who has tremendous demands on her time and craves interludes of comfort, romance and relaxation in her life. Customer placed a second order online on 5/31/2021 at 1:20pm CST for two items. Brentwood focuses on investments in growing businesses where it is able to leverage its extensive experience in areas such as: branded consumer products; consumer services; direct marketing, including direct mail and e-commerce; education; health and wellness; restaurants; and specialty retail. They should provide new services and lower overhead costs to address this issue. The customer felt that she should not have to return the Los Angeles, CA 90025, Recruiting Retailer of apparel, accessories and home furnishing products intended to serve women. She is welcome to send the incorrect size back or donate the Order was confirmed on April 4, 2020, by the Merchant. I purchased a $100 gift certificate on-line for $85 on May 8, 2020 for my step-Mother for Mother's Day. The Soft Surroundings store in Orland Park at Orland Crossing announced that it would close its doors by the end of 2022. 806-319-8929. visit store page. long ago been cashed by them, refunded.. Additionally, we have emailed a $20.00 Coupon to use on a future purchase. In the St. Johns Town Center, the Soft Surroundings outlet is closed. The discounts are steep, anywhere from 70-90%. These are all required to make her day as cozy and fashionable as possible. The IRS website provides resources for small business owners who are closing their doors for good, including forms used to report asset sales and transfers. I was assured it would be cancelled after such a long wait. A letter was sent to me ,dated May 29 stating that the merchandise ordered was no longer available and a a coupon for 10.00 was enclosed valid through 2021, but no refund. this is as of 7/18/21 of which I tried to contact company and they are closed. Soft Surroundingswill continue to be actively managed by CEO Tom Wilcher and President Robin Sheldon. Suite 1200 Get the full list, Youre viewing 4 of 7 executive team members. Soft Surroundings Store Closing in Orland Crossing Toilet Paper Shortage 2023 what are the causing of this? To learn more, visit www.nudgerewards.com. Soft Surroundings, a women's apparel and home furnishings retailer, has plans for a large expansion in its number of stores this year. 2023 Trustpilot, Inc. All rights reserved. I will never purchase from this company again and would not recommend them to anyone. I have read multiple emails from other customers experiencing the same problem with this company at this time. Suzanne Sawyer - Senior Buyer - Soft Surroundings | ZoomInfo This private Facebook Group is where Tinley Park Moms can come together, find their mom village, and provide their knowledge and support. About Nudge RewardsWe're on a mission to connect experience-driven brands with their frontline employees in meaningful ways that drive their performance potential. The company specializes in women's clothing, accessories, shoes, bedding and beauty and fragrance products, enabling customers to get products as per their choice. Soft Surroundings appears in search results as Soft Surroundings, Softsurroundings, Soft Surroundings! Soft Surroundings expanding again, with plans for 16 new stores Is Metro Pcs going out of Business? The Broderie Top was shipped to her on 05/03/2021 and was delivered to the customer by FedEx on Monday 5/12/2021 at 12:17pm EST. Soft Surroundings Reopens Two-thirds of Store Locations in Weeks They have also expanded their attention to internet sales and delivery services to stay competitive. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Soft Surroundings expanded its direct-to-consumer business under Brentwoods ownership. We also expedited the shipping on the replacement to next day Womens Clothing Stores Annapolis 21401 | Soft Surroundings So if you are looking to dress up your home, you might want to take a look at Soft Surroundings soon before everything is gone. Trust me. I told him this was not fair or right and wanted to speak to someone above him. Womens Clothing, Shoes & Jewelry | Soft Surroundings It started in 1999 as a shopping catalog. It officially opens tomorrow. It is also important to understand and comply with all applicable local, state, and federal employment and labor laws. Soft Surroundings is dedicated to making you look and feel your best. You have permission to edit this article. The good news is that in most states, dissolution forms can be filed electronically. Soft Surroundings Company Profile: Funding & Investors | PitchBook This information is all available on our website as well. TORONTO, June 24, 2020 /PRNewswire/ -- Nudge Rewards, a leading frontline employee communications platform, today announced that Soft Surroundings is using its mobile solution to equip store associates in welcoming customers back to a high-quality in-store experience, during the reopening period and beyond. Employees will likely need guidance when it comes to what to tell customers, when and how they will be paid, and whether you will be able to offer any assistance as they search for new roles. When the customer clicks on the shopping bag to check out the default shipping address stored in the customers account will automatically populate however an alternate address can be selected from the customers address book or enter a new one prior to proceeding to the payment page. Customer was refunded in full on 6/25/2020. It is still featured in the St. Johns Town Center store directory even though it is no longer available on the Soft Surroundings site. If an item is not made in the US we will state the item is imported on all items as seen in the attachment. Other than relocations within the same city, the chain has never closed a store. Opportune Time For Bargain Luxury Shoppers. When she called us on 7/19/2021 we explained this to her however she hung up on the agent after she told her she could return the item for a refund. And a refund check has been mailed to her. As a matter of policy, BBB does not endorse any product, service or business. Soft Surroundings Announces Majority Investment From Brentwood Associates, announced that it has sold a majority interest in its company. I did receive a call saying that payment had been mailed on the following Friday, not the one I was previously informed of and that again, payment was in the mail . This follows Brentwoods recent successful exits of portfolio companies Array Marketing Group, Filson Holdings, and Ariat International. If you have questions about closing down your business in light of COVID-19, you can access free legal advice and essential documents in the Coronavirus Legal Center.
