If you still want to cancel, we understand. There may be other charges to pay under our standardVirgin Holidays terms and conditionsor on theconditions of carriage for Virgin Atlantic. How can we get a refund from Virgin Atlantic? - The Guardian (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. How to get a refund from Virgin Atlantic as airline confirms new For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Terms and conditions | You dont have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. This policy is to allow for more flexibility if your plans change. Covid testing advice. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. The remaining fare difference after we have waived those amounts. Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. If you need to make a change to your booking, please visit our rebooking bot and web messaging service. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. Fly Ready - Virgin Atlantic If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country youre flying to and it will present all the tests you need, in one simple purchase, delivered to your door. Opening hours: 09.00 - 12.00, Monday to Thursday. Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. All flights booked using your Travel Voucher must conclude by 31st December 2023. (iii)has proved to us that he/she is entitled to the refund. You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. Around the world, flyers on cancelled flights have been waiting for their due refunds. Fare difference is waived if within Cookie statement | Generally, the longer it takes to process the test results, the more accurate it is. How we can help when your flight is cancelled or delayed. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. Did you book directly with us on the phone or online? Refunds do not apply as per the original fare rules. Unless customers areaffected by events beyond control (see below), Definition of events beyond your control, Positive COVID-19 tests and instructed to self-isolate by the NHS or local health authorities, Unable to board return flight due to requiring to quarantine at destination, Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). Once we receive and action your request, well update your booking and send youconfirmation. Are you currently away from home? Accessibility | But if you have a specific flight or booking related query, drop us a line. Cookie statement | With so many different requirements and test providers to choose from, it can difficult to know where to start. Fare difference applies. All of our attempts to contact the company have met with no response. . . For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. More information onyour options when a flight is cancelled can be found here. If you booked with Virgin Holidays, help is available viaCustomer support. If you booked before this and would like to make a change, check out ourearlier policies. You will find our contact details on our Help Centre. Your itinerary has been emailed to the following address. There are three main testing methods that look for different elements of the virus. Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes. Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. Refunds can only be processed from the original point of sale. (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. Terms and conditions | (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. Terms and conditions | Canadian tariffs. Let us take the stress away with the help of our designated group travel team. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF 350 for Upper, For travel from 01 Jan 2023and completed by 31 Dec 23: Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. 1. BJVC1X), Your original date of departure (along with your actual date of departure, if that applies), Your original flight number (and your actual flight number if that's different), Your original date of departure along with your actual date of departure, Your original flight number along (and your actual flight number if you rebooked it). If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Use our new WhatsApp service. Fare difference charges apply with no refund if new fare is lower. You'll need your booking number so the Virgin Atlantic . If you dont need to call us straight away please wait until call holding times reduce. From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. Refund Policy - Virgin Atlantic Testing bundles by Virgin Atlantic: Your answer to a stress-free Canadian tariffs. (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. Accessibility | named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. Pre-travel advice guide. It can be used to pay or part-pay for a new booking. Many Virgin Atlantic flights have been cancelled in the Covid pandemic. Privacy policy | Alternatively, you can give yourself more time to pay by postponing your holiday to a later date. Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). Bookings made by credit card or debit card no longer incur a fee. Should the original documentation become lost or mislaid please. To make a change to your holiday booking, please contact us. If you need flexibility, make sure you pick a Ticket type which suits your needs. If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. If were unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. It was the only airline threatened with action by the regulator, which reviewed. If your flight has been cancelled by us, you can choose an alternative flight under comparable transport conditions, on a date at your convenience, to get you to your final destination. Bookings made by credit card or debit card no longer incur a fee. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. You will find our contact details on our Help Centre. For purposes of travel to the United States,vaccines acceptedinclude the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States. When you book to travel any time up to 31st December 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). We'll be in touch with you if your holiday is affected. Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes Canadian tariffs. Cookie statement | Customers who booked on/before 11 Mar 20should be allowed a refund if impacted by governmental travel restrictions. If the new ticket price is greater than the Travel Voucher value, the difference must be paid. Contact forms. Please have your booking reference to hand when you contact us. Contact forms | Virgin Atlantic help centre.
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