. I don't know what to do next. Were not going to just show you how to start selling on Depop; well also share some helpful selling tips with you and information about Depop fees, the shipment process, and much more. You can cancel your orders on Depop, and it works in the same way. Always include tracking information with your shipments, and let the buyer know as soon as it becomes available. These things might be a waste of your time because every second a listing is shipped back to you is a second it loses its chance to sell again on Depop. Relisting listings is creating new items using the metadata of old items. But still, no matter how easy it is to start selling on Depop, selling on any platform for the first time may seem confusing at first. Be honest about what you are selling, and more buyers are likely to trust you and leave good reviews. Your PayPal account is connected to your Depop account. Depending on how they bought your item, a buyer's refund will be handled differently on Depop. The buyer must always be given a refund from the initial transaction, regardless of whether you use PayPal or Depop Payments. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? You dont reply to Depops emails in a timely manner. You must follow selling regulations as a registered business using Depop. You must include accurate descriptions on your listing in addition to a photo that accurately represents the item. Choose the transaction you'd like to refund, then tap Refund, For a full refund, select the Full refund tab. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Fee refunds through Depop Payments are automatically processed. If you're using Depop Payments and need to refund your buyer, follow these steps: Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyers bank account and your fees will automatically be refunded. To send a full refund, follow the steps for 'Full refund'. Overall the goal in our tips listed below is for you to be as transparent as possible regarding the item details. I haven't received my item - Depop help GB Follow the three tips listed below to help prevent return requests and increase sales! It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. Depop refunds - PayPal Community For more Depop information, continue reading: Depop orders can be easily canceled, of course. In other words, use the tips we outlined before and do not send the refund any other way! Many people may wonder can you cancel a Depop order as a buyer. Thats it, youve successfully listed your first item on Depop! Lets dive right in. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? Whether youre looking to clean out your closet or sell handmade goods, you can find success on Depop. So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. Ill show yall what depop is saying. The answer is yes! Its your responsibility to ensure that your customer receives items exactly how they expect them. On Depop, a common issue for sellers is that customers request a return. For the kind of photos that will help you reduce the number of return requests, follow the advice below. . Depop fees Depop will charge a 10% fee for any sales which have been made through the ' BUY' button, and it's charged on the total transaction which includes the shipping costs. Anyone? Paypal notified me that I received a refund but after months of waiting, no money was actually transferred to my bank balance. You are viewing the PayPal Community Archives. Describing your items completely in your product description doesnt just make you a trustworthy seller, but it also helps you to avoid refunds. Aside from checking the prices of the same item in the market to get a reference, you can price your listing correctly by matching its price to its condition. Once completed, click confirm refund to finish the action. Ensuring accurate descriptions will help in many ways. The right price for your product does not, however, require you to sacrifice your income. Gaining the buyers trust by providing a tracking number for the shipment is a great strategy. What color or colors does the object actually have? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you ever have to refund a sale, Depop should automatically refund you the 10% fee. 1999-2023 PayPal, Inc. All rights reserved. Depop is a website and mobile app available in over 150 countries with over 26 million active users. The price of an item is another factor that dramatically affects your potential buyers purchase decision. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. Depop has made itself known as the fashion marketplace of Gen Z. How do I refund a buyer? - Depop help GB You should: Being truthful is among the most important qualities of a reliable seller. Depop Payments: More ways to get paid - Depop Blog However, the flat 10% selling fee that we discussed is charged only when you sell an item. Ensure that the item is well lit and the details are clearly captured. Select the transaction you'd like to refund > tap Refund. Depop deducts a 10% charge automatically for all the sales you make. Buying an item on Depop is a simple process. Even the posts/listings themselves resemble the layout of an Instagram post. A listing page is where the customers view a product. The best listings answer the following questions your customers may have: Besides being a great space to find buyers for your items, Depop Seller Protection is a valuable aspect of using the platform. Follow these steps to list your first item: Once an item is sold, Depop will email you a shipping label that you will need to print and pack up your item with. Ship your item using tracked postage that can show confirmation of delivery to the buyers' address. Where is the "in app refund button" that depop is talking - Reddit If the item is brand new, check the retail price or similar brand new listings as yours and take it from there. Be on top of this by keeping an eye on your email for any letter coming from PayPal. Step 3: Now tap on the 'PayPal account'. To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Find the Summary page on your PayPal account. Hannahb_x. Im worried I wont see them again if I refund now? When you follow the policies Depop has set out to be qualified to receive protection, it will come in useful in situations like refunds or other disputes. Luckily, it is the simple part of the process. The price of an item is another factor that dramatically affects your potential buyer's purchase decision. Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c. Marissa is a lifelong writer with a growing love for social media. For instance, having precise and clear descriptions will help with the Search Engine Optimization (SEO) components of your listing. The marketplace has a massive audience that you can capitalize on to find buyers for your items pretty straightforwardly. With an effective product description, you can convince the customer to click the Buy now button. With a website and apps available on both iOS and Android, Depop promises to be an online shopping (and. Need to refund a buyer because they put the wrong address so they need to make the purchase again and cba to send a form off for quick refund like that! Depop also functions much like a cross between a marketplace and a social media site. You should find ways to have an advantage over other sellers with the same item. Remember to answer them in a timely fashion and honestly. What Is Buyer Protection and Why Do I Need It? - MUO The initial step is to determine whether the transaction was paid via PayPal or the platforms payment method. Your business may be significantly impacted by your honesty as a seller. Depop Depop is an online marketplace platform designed to allow people to sell clothes and other items remotely. Show every angle of the item and up-close frames. Add photos, description, price, and all the other details that weve discussed above about your product. It will be helpful in situations like refunds or other disputes if you adhere to the rules Depop has established for eligibility to receive protection. Privacy Policy. Make yours stand out with bright and sharp pictures. For the most part, you want to use your own photos to show the actual item the customer will be getting. Tell her to send it back FIRST then you will refund minus your fee. All your transactions must be within the app, and you must use Depop payments. Kudos / Solution appreciated. Step 2: Tap on the 'Setting icon' from the top right side of the screen. If you arent sure about the items authenticity, do extensive research on it. Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Depop also offers Buyer Protection for most purchases, which can help you feel confident in buying items on the platform. Every online retailer has a reliable process in place for refunds and orders that are canceled. Its a critical step in completing the transaction and confirming your eligibility for Depop Seller Protection in the event of a dispute. Alternatively, don't price too high either because it can also dissuade customers from buying your product. Buyers may message you with questions about items they are interested in. Jan-02-2021 09:25 PM. You can find more advice on selling used clothing in this blog, and I hope this article has been helpful to you! When you give a refund for the transaction, you wont be able to get the fee back. Once marked as finished, it will automatically revert to your bank account or credit card, but it can take up to a week for the bank and slightly longer for a c.c. It happens when selling products, sometimes items dont work out for your customers, and you have to issue a refund. Not only does it keep your account safe, but it also protects you from disputes and chargebacks. Shipping is a crucial part of finalizing your sale. If accepted, you still have to follow the checkout process to actually purchase the item for that price. Then, tap on 'Set up your shop'. The key difference between Depop and these other platforms is its user base and social media-like structure. For instance, having clear and accurate descriptions will help with the Search Engine Optimization (SEO) aspects of your listing. What Percentage Do Depop Payments take? But if your client has paid through Paypal then you will have to visit your Paypal account and in your Activity, then in Transaction Details click on Issue a refund to return the deposit corresponding to the order that you want to cancel. What Are Riding Boots? Depop uses a square format, so it is pertinent that you take pictures that will work within that frame. As you can see, it is easier to cancel and refund with Depop Payments refunds, but once you use First-time users will find it much simpler to cancel an order through Paypal. When selling online there are some common reasons why customers return a purchase. What Is Depop? the Online Clothing Marketplace, Explained Once a dispute is opened against your sold item, be sure to provide all the necessary proof of the item's condition, authenticity, or size to Depop. Now you can start selling items and get paid when your items sell. This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card. Depop scam? Will I get my money back? - PayPal Community Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. It may be worth investing into an authentication service for higher priced or luxury items. The company only charges a flat rate of 10% for the total sale and standard PayPal fees that vary depending on your location and PayPal account setup. Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Can't refund fully? Weve covered how to issue a refund on Depop in this article. You want to make your customer feel excited when they get their items, and it will be precisely what they are hoping for. - Offer refunds without leaving the app. - See all their sales in-app. Banking services provided by Piermont Bank, Member FDIC. Make sure the lighting is ideal so that the clothings colors appear true. Once youre logged in, click on Sell from the top right side. You do not respond to Depops emails in an appropriate time frame. Use tracking on your items, so you have proof of confirmation for shipping and delivery. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? Read on and learn how to save your Depop listing and your earnings. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. We have helped over 300,000 people with their problems. Along with showing an accurate photo, you need to have accurate descriptions on your listing. You must only use Depop payments, and all of your transactions must take place within the app. If your item doesnt arrive or is significantly not as described, youll get a full refund if you report the issue to us within 180 days of the date of purchase. seller messaged me today saying they can't find the top so refunded me that, i asked if they could refund for both as i don't know when i'll get it now and wanted both together. Heres a video that explains the process: On the other hand, if you dont agree to a refund, then the buyer can open a dispute against you directly with PayPal by following the steps here. Depop Fees: Here is Everything Need to Know - After SYBIL However, you can create your account through the Depop app as well, as the process is the same. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. While selling on Depop, you will undoubtedly encounter a return or refund situation. Fee refunds through Depop Payments are automatically processed. Your item was as described, but the buyer changed their mind. Selling something on any new platform can seem confusing and overwhelming, but dont be discouraged. Inflation is a standard economic process. Fee refunds for returns made using Depop Payments are processed automatically. Head over to Your Depop Profile Page, click the Debob icon, then hit the Relist Products button to select items to relist. Pricing is another important aspect when it comes to selling. A sub for discussing all things Depop. Depop - buy, sell, discover unique fashion now she says that she will make a new listing that i'll purchase, but depop support never reached out to me about this so i am wary . We will reimburse you for the Depop fee if you have refunded any sales. She studied journalism and psychology at American University where she learned to apply her writing skills to topics she is passionate about. Learn more about Depops Seller Protection and how selling on Depop may benefit from it in the sections below. No, You Don't Have to Pay Depop Fees - Here's How - DoNotPay This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Because they understand that time is money, the top sellers on Depop use automation to increase productivity and get around these problems. You will need to make an effort to settle the dispute by providing a refund when the buyers claim that the product was misrepresented is established as being valid. Find the transaction you would like to refund > Click , If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. With the pandemic affecting everyones life in many ways, many people have tapped into the possibility of doing business remotely. This will help buyers feel confident buying your item. Display the object from all sides and in close-up shots. You can learn more about Depop from below posts: The fact that PayPal charges a fee for the transaction must be noted. The benefits of accurate descriptions are numerous. Note: Be aware that any sale of confirmed counterfeit items, PayPal and Depop may not be able to arrange or facilitate a return. You must adhere to the platforms detailed policies if you want Depops Sellers Protection to protect you. Hi, I've made a trial purchase on Depop. Depop Payments will also let sellers: - Reach new potential buyers. Select the transaction you'd like to refund > tap Refund. Buyers appreciate knowing what they are purchasing before it gets to them to avoid messy refunds. These are commissions that Depop takes from every sale made through the BUY button. Strictly keep all your transactions in-app while using Depop Payments. Posting the actual photos of your item also helps you avoid copyright concerns and sets expectations for your customers. You can also use DoNotPay to solve the following: That's it! LIKE I CANT FIND ITTTT. Step 4: Link to your social media account and tap on Next. Depending on the buyer's dispute, you may give them a partial or a full refund in your app or with the help of Depop Support. depop refund - PayPal Community Depop is a popular resale app for mobile, focusing mainly on selling pre-owned clothing. Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. This way, if the refund gets delayed, it can be processed for them as long as they can provide proof of return. The shipping address listed on the Depop receipt is where the orders must be delivered. Dealing with Depop Returns and Refunds - OneShop Listing an item on Depop is completely free. And second, you can use it as proof when issues against your item arise. I went to the bank to get it checked and they confirmed that no refund was sent to my account. Answered 2023, Can You Get a Gel Manicure While Pregnant? However, there is one fee that can be pretty costly for sellers - the Depop fees! If you want to know how to cancel Depop order as buyer or seller, youve come to the right place. then you will give the refund to the customer. However, like in any business transaction, issues can arise. You can provide any pictures of your item's condition to establish what the problem is about, and you can go from there. You can also make offers on items if you think the listed price is a bit high by tapping the Make Offer button on the listing. What is the true color/colors of the item? Use the three tips below to reduce return requests and boost sales! Write a bio about your shop and what youre selling and tap on Next. All you have to do is link your Depop, Poshmark, and Mercari accounts to the app. For more expensive or upscale items, it might be worthwhile to invest in an authentication service. You must conduct a search for the specific transaction that the buyer made on the Summary page. However, if your customer asks for a refund, Depop will refund you for the Depop fee. Any other method of sending Depop refunds can increase your risk of fraud. This is beneficial as it will help your buyer find your items if they look for something that matches your description. Being fast in sending orders is a good thing. Things To Know, Does Face Waxing Loosen Skin? Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Contact our Support team and provide a screenshot of your PayPal refund along with confirmation of your usernames if you have refunded using PayPal. I checked my last conversation with the seller and the last thing she said is that she refunded my money but still needs to ask for a Depop refund before she can send it and that was 10 weeks ago. however seller is . This includes exaggerated claims about the sizes, hues, flaws, authenticity, state, absence of, or wrongness of the items. I went to the bank to get it checked and they confirmed that no refund was sent to my account. To be covered by Depops Sellers Protection, you need to follow specific policies laid out by the platform. Discover independent brands making waves and the creators behind them. Therefore, you will lose out on the fee costs for PayPals service. More on this later. i bought a top and trousers on depop, they weren't shipped for 8 days + won't be until sometime next week maybe. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. Follow these steps when you want to create a Depop listing. Learn more about returns and refunds - Depop help GB For example, you can raise your concern if the buyer asks for a refund outside Depop and charges you the fee.
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