. Make a complaint. Your Croydon's Tweets. By STEVEN DOWNES, The shame that wont go away: the latest edition of Inside Housing magazine, featuring Regina Road and ITV News reporter Dan Hewitt. Dont worry we wont send you spam or share your email address with anyone. And the council knew of the April 2018 High Court judgement and the documents placed on the Land Registry records. The implication is that there are too many complaints for the current management to handle, so wed better get some more 50k a year (and the rest) managers to fob people off. On the morning of July 7, Mr Newlands called again to tell me the road had been blocked for more than an hour, without warning or signage, while demolition machinery was delivered to site. Section 65 of the 1990 Town and Country Planning Act requires that a council shall not entertain a planning application that does not meet the certification requirements set out in the Town and Country Planning (Development Management Procedure) (England) Order 2015. The reply Mr X received from Ms Z said we are building lawfully and within [the] granted planning permission. The Ombudsmans report explains that Ms Z had been seeking to build a garage since around 2016. Croydon Council apologises to couple over patio planning mistake In the 10 weeks that had gone by, there had been no mention of this requirement. The council failed to reply to any of them. This form can be used to report a number of problems relating to the environment, that is in your neighbourhood, on the streets and roads, in parks, woodlands and public areas, which you think should be brought to our attention. . Please select Council property Housing Association Private rented Owner occupied. Of all the things most taxpayers would want is for people who are council tenants to have homes that are safe to live in. telephoning: 020 8545 3060 (weekdays 10am to 2pm). The decision notice on the 89 Hyde Road block of flats was signed off by the councils head of development management, Nicola Townsend. Only 10% of council housing repair jobs ever get checked, Ali accused of cover-up over findings on council flats scandal, Croydon shamed over dangerous squalor in council flats, Your staff make us feel less than human, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. A Croydon Council spokesman said: "We apologise for any harm caused to the couple in this instance. Croydon Council (202004576) - Housing Ombudsman She has turned rogue and now only sides with developers. rosie rivera house address 4123; kal magnesium glycinate arsenic; is captain jacks deadbug safe; doctors accepting new patients whitby COMPLAINT 202011660. Heather Cheesbrough: had her mind on other things, like a new job. If you're unhappy with something we've done, please let us know. So typical of croydon council planners to approve such ugly large developments in a quiet residential area. For reasons that should be obvious when dealing with local authorities and their planning departments, the Ombudsman tends to try to avoid becoming enmeshed in disputes between the public and their councils planners. I Love Croydon Reviews | Read Customer Service Reviews of croydon.gov.uk It took the council another two months to reply six months after the original complaint had been lodged. And according to the reporter who broke the story which shocked the nation on ITVs News At Ten on March 22, theres still a lot more to come. For more information, please see our Corporate Complaints Policy (PDF, 234.68 KB). The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to 'transform four more streets into places to walk, cycle and exercise while maintaining car access for their residents'. To reduce noise nuisance from houses and premises, the law defines a maximum amount of noise which is acceptable during night hours. By far Croydon Council is the worse Borough ever. For all customer service enquiries go to @ContactCroydon. The other key Legislation is the Party Wall Act , affecting construction on and near boundaries. You could use a mediation service if raising the issue informally does not work. Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. Open Menu. This guide is also available in Welsh (Cymraeg). The South Norwood protesters marched in support of the residents of Regina Road, a Croydon Council-owned block of flats that shocked when an ITV News expose aired recently. Designed to abuse the local voters. CROYDON IN CRISIS: If 2020 was Croydon Councils year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. The study also indicated that 1 in 3 neighbours have had some kind of a dispute. Its quite clear that theres a pattern of treating tenants like the problems that theyre living with are their own fault. When noise exceeds the permitted level, the district council can investigate and take action against the neighbour or other noise source. Quantum Homes, their work on Pollards Hill South . Officers up to chief executive level seem determined to continue with their couldnt-care-less attitude, while Mr Snodin has apparently decided that this is a good time to leave the Councils employ. Croydon council has declared effective bankruptcy for the third time in two years, saying it faces an "existential question" after collapsing under the weight of a "toxic debt burden . Croydon in crisis: Investigation into housing scandal finds systemic It then adds, in what appears to be especially restrained understatement: One day after the court granted this order the council approved the planning application at the crux of this complaint.. croydon council complaints about neighbours. Taxpayers seem happy to allow their money to be thrown around paid to service providers without any regard for whether suppliers are doing a good job.We need tighter controls to improve standards. Nine months on and council tenants are still being ignored As Inside Housing puts it, Many residents in the block and in another across the road had repeatedly complained Two years continuous noise nuisance, making life unbearable for a neighbour undergoing chemotherapy, has ended with a three-month closure order on an Upper Norwood flat. The councils excuse was that the impact of covid on the councils working practices and due to the council having cut staff. That design is hideous and mirrors a template of square blocks going up all over the place with no regards to aesthetics and the surrounding area. It said Mr X could return to court and seek an order permitting him to remove the stanchions and recover the costs of this if Ms Z failed to comply. Most councils have a private rented housing team. Complaints Management; Contact Us; Coronavirus (COVID-19) Corporate Plan; Croydon Shire Planning Scheme; . On April 19 this year, and with the benefit of legal advice, I submitted a formal complaint to the council on behalf of the Newlands. , No answers of course, from anyone. The two neighbours who really owned the property even had a court ruling in their favour over the incursion on to their land. Croydon councillors vote against 15% tax rise. Since early 2018 I have tried, along with the Riddlesdown Residents Association and other neighbours, to help Mr and Mrs Newlands, the elderly couple who have lived at 96 Hyde Rd for more than 50 years, to defend themselves from the unsustainable intensification that threatens to swallow up their family home. Many residents have already chosen to take advantage of the scheme to plant trees as groups, contributing as little as 3 per person, raising the full amount as a team." Nice move Robert! Three days after the council approved planning permission, Mr X got back in touch with it saying Ms Z had recommenced building the garage and was committing a further trespass on his land. The aim of the charity is to support local residents who are concerned about crime such as burglary, scams and anti social behaviour. For it to constitute a nuisance, the relevant activity must not be trivial or unreasonable. Everything about their lives starts to crumble and fall apart. This DCP supplements and supports the Ashfield Local Environmental Plan (LEP) 2013. Croydon man furious at neighbour having tree cutter over at 9am because it's 'ruined his lie in' Secret chamber inside the Great Pyramid is uncovered after 4,500 years You can report fly-tipping online or download our Don't Mess with Croydon app to send a photo and location of fly-tipping straight to the relevant team. Class A gates, fences, walls etc Ms Z appealed the court judgement, and lost. Long-term damage: the unlawful demolition of 89 Hyde Road could lead to the unironically named Quantum Homes to build a block of nine flats on this junction, When senior officials in Croydons planning department refuse to acknowledge their own serious errors, can residents rely on the councils complaints system? Read more: Ali accused of cover-up over findings on council flats scandal We are committed to making our website accessible to all visitors. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Noise is the largest cause of complaints to local authorities. having more team managers respond to complaints. I knew nothing about the development I found out afterwards by way of a backdated letter. The council effectively encouraged this illicit building work to go ahead after it granted planning permission, because the planners never bothered checking on the Land Register or other certificates to confirm the property ownership. If you have a story to share about housing conditions, email [email protected]. Working at Croydon Council: 92 Reviews (2023) | Indeed.com Were not stopping. Consequently, Mr X returned to court seeking an order for their removal. If people in the social housing sector are treating tenants like that they just lose all hope that anyone is ever going to treat them well. But Regulation 122 of the Community Infrastructure Levy Regulations 2010 requires that these planning obligations must be necessary to make the development acceptable in planning terms and directly related to the development. And theres a culture of not actually listening to what theyre saying. Contact details of agencies and organisations which can help with anti-social behaviour. He disputes that the number of complaints he sends to the council is unreasonable, and says the emotion he can sometimes show when sending them is a symptom of his frustration at feeling ignored by the local authority. Croydon man furious at neighbour having tree cutter over at 9am because it's 'ruined his lie in' Stop what you're doing and check out these cats that looks like vampires It's how to get the most out of everything nearby. Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. The council found the size of the garage then under construction exceeded that allowed under permitted development rights, where a developer does not need any planning permission. Croydon council has outlined a drastic "renewal" plan that would result in extensive staff job losses and major reductions to services at libraries and children's . Well send you a link to a feedback form. A year on from a Judicial Review into one of Croydon Council's planning department's many contentious rulings, when a judge issued a Court Order that confirmed that the development at 54 Arkwright Road is unlawful, and people are now renting flats in that building - at up to 1,800 per month - even though it does not have a valid planning permission. Yet when it comes to using HRA money to improve the living conditions of existing council tenants, officials at Fishers Folly seem remarkably reluctant. The report said that a planning permission would not define the property boundaries. By law, they had 20 days to respond. We didnt and were still waiting. A planning officers report accompanying the decision noted Mr X and Mr Ys objections, based on their ownership of some of the land on which Ms Z had built the garage. On July 3, I was phoned by Mr Newlands, who told me that all the trees on the site were being cut down. After the Croydon housing scandal had led the News At Ten on Monday night, the council published the following statement, "Croydon Council has launched an urgent inquiry into conditions caused by water leaks at a council high-rise block in the borough. Heather Cheesbrough was in charge when Planning Policy SPD2 was written. Births, deaths, marriages and citizenship, Support is available for you or someone you're worried about, contact our Single Point of Contact (SPOC) team, Report and request removal of offensive graffiti, If you are a Housing Association tenant, please report the issues to your Housing Association, If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. Bonfires generate around 30,000 nuisance complaints to local authorities each year. Sign up today as a subscriber. The old/new normal , About time councils were made accountable for their mistakes too many times have lawyers with get out of jail free card. The Council should properly assess whether this piece of intensification would in fact be in any way sustainable, when considered honestly against the adopted development plan read as a whole., Townsends decision notice confirms that, This planning permission is subject to a Section 106 Agreement under the Town and Country Planning Act 1990.. Croydon Council. If you think a vulnerable adult is being abused in any way, you can report this as a safeguarding concern. However, I cannot see that a lot of what they are accused of here is entirely within their control, and they do not appear to be significantly worse than many other Planning Departments (although admittedly may be a bit too relaxed regarding over-development). Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. Croydon council's housing department operated with "a poor operating culture with a lack of care and respect for tenants" resulting in accommodation being left in terrible conditions, a . made staffing cuts because of budgetary constraints. We also use cookies set by other sites to help us deliver content from their services. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. Perhaps a Government could bring in a requirement for new title pans to accurately plot all boundaries and building plans on NEW and REBUILT properties using modern surveying methods down to a very high level of accuracy eg by Satellite co-ordinates. In June 2019, the council contacted Ms Zs planning agent querying if she had presented the correct certificate. The Inner West Comprehensive Development Control Plan (DCP) 2016 for Ashbury, Ashfield, Croydon, Croydon Park, Haberfield, Hurlstone Park and Summer Hill came into effect on on 10 January 2017.. This latest Ombudsmans decision against Cheesbroughs department would appear to contradict that contention. Another day, another ruling from the Local Government Ombudsman against Croydon Council. Complaints should be made to the Council within 12 months from when a customer feels that something has gone wrong. Croydon Borough Neighbourhood Watch Association. If we receive a complaint from you about neighbours playing loud music, we will send a letter to the alleged offender (s) asking them to keep the volume down. We plan to continue to shine a light on the treatment of tenants and the conditions they are living in, and keep questioning what is being done about it., Read more: Only 10% of council housing repair jobs ever get checked COMPLAINT 202004576. London. The only leaks that Steve Reed, Hamida Ali and their chums at the Town Hall should be worrying about are the ones in the council flats in South Norwood, one Katharine Street source told Inside Croydon this week, as the local Labour Party continued in its course of vendettas, internal wrangling and self-destruction. Yet a Labour-run council has axed its meals on wheels service even after paying its outgoing chief executive more than 600,000, it emerged yesterday. giving feedback JR. Jroc23 Roc. Date of experience: 12 October 2021. A number of drug dens which caused residents to "live in fear" have been shut down in Croydon. London. There are rules about heights of structures, their maximum height alongside a boundary, the area of land that can be covered with sheds without the need for planning permission, and heights of walls, fences gates etc. Deliberate delays by council officials in the processing of a formal complaint from a couple in their 90s has helped allow the unlawful demolition of a family home in Sanderstead and the start of development of a block of flats, in breach of planning permission. Planning enforcement - Local Government and Social Care Ombudsman
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