I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. Looks like I will have to phone them. Scandal. I managed to speak to someone on the phone this morning and surprise! Until the 31st of March 2016!!! The first hotel did not provide WiFi and so I was unable to search online. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. Is this a tax on the english again. This allows them to pay the original charge rather than the full fine. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. First of all the future crossing may never occur, and secondly they may only do so where there is an Advance Payment Agreement in place (see Regulation 6 of the A282 Trunk Road (Dartford-Thurrock Crossing Charging Scheme) Order 2013). I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. MoneyNerd Limited is an Introducer Appointed Representative ofSeopa Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 313860) and is classed as an insurance broker. Welcome to England !! I have seen photographs of the sign which seems quite confusing. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. Have I any chance of appealing against this unreasonable charge? If so what was the ruling? 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! Anyone had the same situation and recommend next course of action? Here is the number for the dartford crossing in case you need it. Crossed on Saturday for the first time. I just received two letter from Dart asking for the 70 fine for crossing the bridge in June on two days (one journey out, one journey back). Note: Highways England apologises unreservedly for their error. We are pushing to get better signage on the motorway, too. They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. steve. That being said, my brother just recieved 2 PCN's for a crossing in August. I think lawyers should step in and file a case against them. Hi, I had exactly the same experience about 2 days ago.. What happens when you don't pay the toll at Dartford This is a return to the days of King John. I dont hate much in life, but the Dartford toll system is something I really hate. I think it was a mistake removing the barrier as they know people will forget and they will make more money. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. Wot the hell,they also put a bill of 475 on car. The first time I did have access to WiFi was after the payment deadline. The message tells me access via the website. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. If you want to take the matter to an independent adjudication, you must show that: There are other compelling reasons for challenging a Dart penalty charge. Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. Simply use the store locator below to find the outlet thats closest to you. However, the website is not clear if it has taken payment with relation to last nights crossing. I now had to wait 56 days to receive their response. Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. Additionally, the signage is extremely poor and seems almost designed to generate fines. Vehicles usually pay 2.50 to use the crossing. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. If I hadnt read this this page I would never have known about the 14 days grace Weve had a similar notice for a first offence. also people should be able to pay by post after crossing. Just the Government again hitting the motorist for more cash. Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! again an easy way of getting money out of the driving public. Simply paying when you get back should be okay for a first offence. Lost PCN Number? What To Do Next - MoneyNerd There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. Has the charge notice included the offer to pay 2.50 within 14 days? Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. How do i deal with this situation? I was not prepared to make this payment as I have no need to make the crossing again. Glad I stumbled across this, I was very confused with the set up, and thought the sign was to do with congestion charges. First time ive ever been down that neck of the woods. I used the crossing on the 15th of October 2017, and paid 5 for 2 crossings (1 north bound, 1 south bound) on the 16th and received a receipt via email. What an absolute scam, where does the money go from the fines? Pause Prepares the Mind of the Auditor to Receive Your Message Herbert Spencer said that all the universe is in motion. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). Hi here is what I put in the feature. I have never been over the crossing before and until it was mentioned yesterday regarding the fee to cross I was completely unaware. Will they nail us for failing again to pay within 24 hours? hi! I know they have the correct address for me as I have just received my road tax reminder through the post. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. they hadnt sent the penalty letter for the return journey or the other journey i made in July. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . Thank you. I forgot to pay and just was late an hour before I actually made a payment, Really what a scam and stupid way as there are no reminders or anything and they expect you to pay the very same day. If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. Dart Charge Fine. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. I then thought that was done and I have learnt from not paying. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? It seems we cant pay after using the crossing, nor in advance. Now being told that the 2.50 is being held as a credit. Paid on my return (Monday), The payment was accepted by Dart Charge. Just remember this is not a customer service line, and if you take your frustration with the website out on them, they will hang up on you. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. Should I contact them? I have only just remembered that I didnt pay for a double crossing 19 days ago. Have a good visit. I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. LS1 9QF. It is set up for you to fail. It would be possible for you to provide a dual system where regular users bypass the toll booth, but occasional users pull over and pay. I now have a charge certificate saying that I never made a representation in time? There is a good chance the PCN wont be sent as you have paid. Careful about disabled use. Is there anyway you can type in the reg number and it tells you if you missed a payment ect? Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. Paid Dart charge late and first notice of a fine is 105! Youll find information on how to appeal to the adjudicator in the rejection letter. which they cant use against the payment owed? Lease co have forwarded 2 x penalty fines. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. This may have been enough to push some people to have just gone ahead and paid without question. Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. Do you know if they have abandoned that practice? If it's your first time then appeal and they will probably let you off the fines. You can then do the same for your home address to cover the homeward trip. It was over two weeks ago I made a fleeting visit and the signs are appalling. To see how we use, store and share your contact information you can read our privacy policy. In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). - Charge Certificate - increases the penalty by 50%. Used crossing on Sat 27th Feb & again Sun 28th Feb. I have received 3 fines for one day in June but I have never used the Dartford crossing. What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? Let us know and sorry I could not be of more help. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. This allows them to pay the original charge rather than the full fine. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. finish form. Does anyone know whether the 14 day first offence payment extension is still active since I missed payment for a return trip earlier in the week and only remembered 3 days later? She did not understand the toll charge system. Traffic backed up at least 2 miles on way back as bridge was closed due to high winds, so was worried I would not get to airport in time. What can I do ? Unfortunately, on 11st February I have received I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). My bank statement shows the money went out. Parking charges: how to challenge and beat unfair parking fines Dart Charge Enforcement - Bailiff Advice Online I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. They said the cant help otherwise. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. I am in the same boat. I have just got back from holiday today and have paid the two way toll charge of 5. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. Find your local Trading Standards office here. Increased to 105.00 if not paid within 28 days. I did not know I only had 1 day to make the payment and ended up forgetting about it. These are legally enforceable and are fines issued by local authorities for infringements on public highways. I could put in any number plate and pay, even if the vehicle has not crossed. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. Too many people like you are being hounded for doing no more than the right thing. My Online payment was charged twice. She was eventually releasedafter a 175,000 ransom . You can also make a representation by post by filling in the form on the penalty charge notice and posting it to: Dart Charge Enforcement I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. The best way to pay for a Dartford Crossing is to use the official website. This is the first time that I have forgotten but Im worried I may of paid too late and a letter may already be on its way to me. Does anyone have any similar experience of this ? The paper work from the D of T was issued 15/06/2015. Thats when MoneyNerd was born. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. The same just happen to me, Im very upset too. Do you need more time to complete what you were doing? Hello to you all from a desperate Italian vacationer. Can you please advise on what I should do? Make a new reminder to pay the Dart Charge3. I paid the 7.50 over the phone and they emailed a receipt. This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. Ive already paid and I own that I will keep your receipt because I do not trust. Will I win an appeal on such grounds. I pity those who have to make the journey on a weekday rush hour. Night's Black Agents - Solo Ops [2019].pdf - VSIP.INFO However I did pay for the crossing I had made (and for the return crossing I intend to make) within the so called grace period of 14 days which I only found out about on your site. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. See the section above for more details, or join up here. Hi Glad we helped.
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