paypal case closed but no refund

PRESTO refunds are sent using Interac e-Transfer or direct deposit. Cookie Notice thank you for calling PayPal ".which confused me even more. It comes under PayPal buyer protection rules. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. I had not. i purchased a graphics card for my son on 12th April for 383. Once a case is closed, it can't be reopened or escalated to a claim. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PayPal Reviews. Privacy Policy. By browsing this website, you consent to the use of cookies. View your open cases. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. But no refund, no email no nothing from Paypal. So we asked customer for proof of damage after that to return part for full refund. Your source for tips on managing and growing your business with PayPal. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. 1999-2023 PayPal, Inc. All rights reserved. Fill out the form addressing your reason . Leave the Archive. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. Select . I list the names, numbers and email addresses of all the PayPal executives on my consumer advocacy site, Elliott.org. A step-by-step guide to the PayPal refund policy. Q: I recently received an email from PayPal that said Id sent a $303 payment. The Post Newspaper. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. Claims and disputes life cycle. You've already filed a case for this transaction. Its the certainty. Because there is no buyers protection option available if you transfer money as a friend. Making a PayPal Dispute: The Process - Wise, formerly TransferWise How do I check the status of my dispute or claim. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. Once a case is closed, it can't be reopened or escalated to a claim. How To Win a PayPal Dispute or Claim - For Sellers (2021) Click on "Report a Problem" to open what the company calls a . To which I got a very simple and confused "Yes I know. I immediately reported the transactions to PayPal. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! So Im totally confused, no clue what to do next or what's happened to my $500. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. If your dispute has been escalated to a claim, click View to see the latest status. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. . Click on your existing case in the Resolution Center. Answer (1 of 37): No. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Case Report Specification. They have stopped responding to me on twitter so currently on here again waiting for a response. He then agreed through the case to accept a return for a refund. Bank reversal: Buyer contacts their bank to request a refund. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. Visit the Resolution Center to view the status of your case. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . How do I check the status of my dispute or claim? - paypal.com By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. Re: Account hacked and closed. Seller asked me close case in order to refund through paypal - eBay If we're already reviewing your claim, you'll see . Paypal Dispute closed and won, but did not receive - The eBay Community I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Total Length: 38 in . Privacy Policy. That seems a little suspicious. The PayPal Purchase Protection agreement heres the U.S. version is a vaguely worded promise to protect you from fraudulent purchases. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Choose the dispute you wish to appeal and click on 'Appeal Button.'. Has anyone else been having a tough time getting a refund lately? I was robbed of my money on usenet.nl. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. I want a refund I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. No goods or refund after my case was closed :(. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . :. Login To Paypal CreditEarn 3 Points per $1 spent at Gas Stations, Air Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Additional non-returnable items: It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. I tried to call Paypal back but there lined were closed ! How did you fund the payment? We use intelligent software that helps us maintain the integrity . Security Challenge - PayPal Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. You are viewing the PayPal Community Archives. He did a nice job on the interior windows. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. How to Respond to a PayPal Dispute. Go to your Resolution Center. But no refund. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Cookie Notice The return was being sent from the UK to Israel. For more information, please see our And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . A: Im sorry about these charges. How To Get a PayPal Refund Without Any Hassle? - DoNotPay I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . Then if you won the dispute, paypal would issue a refund under their buyer protection policy. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. If the seller does respond, PayPal will work to evaluate the information provided and determine the . I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). "Case Closed," it says. Request a Paypal refund correctly and get your money back FAST! I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. Obviously, you should never give your password to anyone. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s).