Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. You also get personal insight into the life of a Trailhead Baby! I can't figure out what this error means. Keep up the good work. "Please help to resolve this. I'm chasing my own tail. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Trailhead Baby any idea? (jealous? Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling Various trademarks held by their respective owners. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Cloudy Technical Team is correct name wise for both the record type and the process. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. This is so annoying. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure Agents have access to Knowledge when viewing a Case". After editing the service console, you might have to edit the new profiles. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. But I have created this Data Category, so I'm not sure what the issue is. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Make sure that the correct date range is selected. Below are tips and gotchas for each report / dashboard. I even tried to create a new playground and start over (that only made things wose). Service Cloud Specialist Superbadge. The free lemonade offer worked! read more, Youre going to think Im totally pathetic for writing about this!!! Thank you very much for such an interesting post. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. One of my favorite new things this week was taking a shower with my whole block collection. I've no clue what more I need to do to complete this challenge. It is very attractive and impressive. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Still stuck? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! You will need it. Service Cloud Specialist Superbadge - YouTube It was an interesting project, and I wanted to share some lessons learned from . An action can be added to the page layout. I have the Milestones field in the page layout too. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. The demand for UI/UX design implementation is continuing to grow. Use the search o. Hello! Thank you! Appreciate any help. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Thanks, Michal. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Are you sure it is about that? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. What am I missing? This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I'd do a quick google search on Salesforce Macros- It's a point and click process. Could you suggest how to troubleshoot it ? The custom email button I made was visible instead but was not approved by the Trailhead check. I dont see any check box under layout properties of Knowledge. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. . Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. By clicking Sign up for GitHub, you agree to our terms of service and (Email to [email protected]). hmmm It has been a while, but I believe that just the "standard" profile is what you need. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. In fact, you need to have better coding style to pass the challenges. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Does it work? on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I wish I had a good answer for you! I dont see any check box under layout properties of Knowledge. I have created and recreated the Cloud Technical Team support process more times than I can count. Glad you solved the problem! Well occasionally send you account related emails. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. But not sure what is causing the macro to not find the email template. Your help is needed! Why the change of heart? If you can not, I'd look around at permissions. Its upsurd. Hi All,I am currently stuck at challenge 4. Something is blocking the challenge checker from fully running. I also got this error. If you want to check the support process' api name, you can extract via data loader. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. When you start a create a new report, simply click to start with a clean screen. No. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead I had problem with the chart, now everything is correct. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . This comment has been removed by the author. MVNO Providers3. These are instructions on the types of rules you need to make. It's easy to miss. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. This is a fun challenge - if you are, like me, a total Service Cloud novice. Thanks in advance. Gosh how frustrating! Please help. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. * Able to be used on a profile level? Did you create a new console? ", There are two options for email to case. What item is on your lightning Case page layout to show Entitlements? 43 are for Admins. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Very helpful, thanks for the information! How can you update it as status field is inactive dring recording procedre? Tweak service Console. No. (Not the "standard platform user", just "standard user"). :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure Milestones are configured properly for High Priority Cases. I'm working on the Service Cloud super badge and the error below is driving me nuts! The macro itself is working fine. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. At last count, there are 81 Salesforce Trailhead projects for developers. I was very impressed by this post, this site has always been pleasant news. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Wait 24 hours then re-create the process. Its awesome once its all working. :), I am unable to solve this. Did you start with a clone of the correct profile? Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I have tried a thousand times with all variationsand the same error keeps coming up. Sign in stuck in challenge 6 please help. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Does this help? Already on GitHub? 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. It is now working. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. This is my journey- a normal kid by day- a Trailhead explorer by night. The challenge says "add the option for agents to compose emails within the console while looking at a case". If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Service Cloud Specialist Superbadge Challenge 2 Question Two things try a different merge field for the name. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." this blog is beneficial and great information to share with us. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Tips for Passing the Service Cloud Specialist Superbadge Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to [email protected] , I am happy to take a look. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. {!Case.OwnerFirstName}, Ursa Major Solar. Error: "We can't find the Entitlement Name in the System Administrator Profile. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Hello Trailhead Baby! My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to [email protected]. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. If you need more help, leave a comment! Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. It's likely something simple like an extra character. Yes you do. No idea what is missing. any ideas? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Some changes are done at Challenge 2. Still stuck? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Modified 2 years, 1 month ago. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Why the change of heart? January 07, 2019. donut! Don't be worried if you are updating several page layouts plus the console app. I have sent screen shot of my report to [email protected] . *must be completed in lightning experience*1. Thanks a lot. Hi fixed it. Use Lightning Knowledge to create a knowledge base for better customer service. No. Checkboxes: Missing 3 that should be checked. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I got it figured out. Sorry . i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Thank you for your time and response. Trailhead Superbadge: Data Integration Specialist - Forcetalks Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I'm whole again. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Service cloud specialist superbadge challenge 2 solution @Trailhead baby I am having same error message. Right now he' taking a nap.so I'm off to edit some reports! Thank you sooo much, you were right! Activate your knowledge groups and sub-groups. Could you share what you have for your dashboard/report/etc and I'll take a look! This comment has been removed by the author. Did it help? Ensure the Macro sends an email to the customer. hours of inactivity vs hours of being created. Anyone studying for their Service Cloud consultant certification. This is really a tricky one. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Making dinner for Mom! hmmm This looks good. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. New Profile button, instead of hitting the Clone button on the Technical profile page. Ensure you select the correct Chart format." Service Cloud Specialist Superbadge Challenge 6. Ensure you group report results correctly. " baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field.
