We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. 0000003684 00000 n Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. 0000003570 00000 n If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. He said he would turn this in. Stonewater at Southern Highlands | Blue Heron She is a very special person in our lives. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. By doing this, our aim is to deliver great customer experience as often as possible. I had two-bathroom vents that vented into one of the wind turbines. The broken Perlin was replaced, but the rafter was not fixed. ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! Im really great full and massive thank you for you both. Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Breaching data protection policies and staff still working from home with our personal information. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. Copyright Stonewater. Please visit this page for more information. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. I was offered a management move in November 21 the property in question needed a lot of attention. It goes against our guidelines to offer incentives for reviews. That means we manage over 500 homes on . There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. Use the links below to access additional information about this case on the US Court's PACER system. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. To view these, please download a copy from the links below. Submit a complaint and get your issue resolved. The easiest way to report your repair is via MyHome. Stonewater Roofing Reviews, Ratings | Contractors near 605 S Broadway 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. Everything went perfect, on time. 0000005570 00000 n We wish you well for your new home :). Here are 8 tips for writing great reviews. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. The house is absolutely beautiful in side and out !! I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. 0000006695 00000 n Great to hear your kind words about the team. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. 180 0 obj <>stream Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . Give us a call, or request a free quote today. 0000006106 00000 n We are increasing our visits and work in neighbourhoods and we may be able to do something here. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. I have lost things that can't be replaced. Good bye. ), filed by Jason Coker. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. startxref Copyright Stonewater. there is no communal heating! Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. Find out more about these on Estate services. In a few weeks a man came by to fix the mold. He said I guess you are, they told me to contact you. https://www.stonewater.org/get-involved/community-champions/. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. Thank you for your honest review. If everyone was like her the world would would be a better place. May 03, 2022 3:24 pm EDT. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. I sent an email to Stonewater this year, but never received a response. These agencies . You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Not only that the service charges have been completely inexplicably increased. UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! House was handed to me smoothly. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. So as I promised, its the papers and the MP as my next port of call. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. We will not put up with our elderly relation being treated like a nobody. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. Been going on for months.Just had her on the phone in tears. Complaints - Stonewater I can see that someone has arranged to come out and have a look at the issues you're describing. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When they did, they pulled my dryer vent pipe loose inside the wall. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. Here are 8 tips for writing great reviews. 0000007295 00000 n I never received another call. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Repairs and maintenance - Stonewater No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have constant smell of damp in my house. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. I opened my attic staircase one day and noticed that it was extremely hot. My virtual Property inspection with Suzan was really efficient and easy. At least our negotiations with the other housing provider has proved positive, fruitful and confident. If you are an L&G customer your complaint will be handled in line with L&G processes. I'm not happy with the outcome. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. I will miss my weekly updated with Tracey you have been truly amazing and supportive. Gail Walker of Stonewater always responds to my questions and is always there to help. That housing provider was shocked at the rise and called it '' unneccesary.'' !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Family owned & operated. No, Stonewater Inc does not offer a senior discount. 0000065964 00000 n People are so lovely and really helpful. Featured review. Firstly I went over 6 weeks with no hot water and heating. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Brilliant service very helpful very well spoken will go the extra mile to help me. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Suggested companies are based on peoples browsing tendencies. %PDF-1.4 % I told him that that is bath vents, not my dryer. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. Read Customer Service Reviews of www.stonewater.org - Trustpilot As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. Enter a zip code and get matched to businesses near you. Replies to negative reviews in < 24 hours. I ask him if Stonewater had said who was paying for it. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. He said that they had fixed it anyway. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. C ii, Malcolm. Your name * Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000072804 00000 n We will chase your complaints to see if there's an update for you on these issues. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names I can't go out for long due to having to keep emptying bowls of water. The Customer Complaint Panel who are they and what do they do? Replies to negative reviews in < 24 hours. 0000006190 00000 n Thanks Kirsty. 0000065925 00000 n Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. Great to hear your kind words about Gail. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. Is all ok now the painting has been done? Also d/b/a - Kitchens & Baths Unlimited. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! After they evaluated the bathroom, it took 4 days later to get the bid. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. This review was chosen algorithmically as the most valued customer feedback. We also ensure all reviews are published without moderation. Do you have a community champion in your neighbourhood? He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. We aim to respond to all email queries within two working days. This is where the problem started. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? Seems to be a theme that they focus on profit over the poor people they promise to help. Bloody awful. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For more information, visit our website at www.stonewater.org. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Contact ; Community Homes: 702 531 3000 . We'll be happy to hear from you. 0000066584 00000 n Verification can help ensure real people write reviews about real companies. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream That's great to hear! Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. We never leave a job unfinished, or a customer unsatisfied with our level of service. Now comes the problem. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. Companies can ask for reviews via automatic invitations. Hello Mr Voysey. I'll pass this onto Suzan ~ Matt. hbbRc`b``3%E=@ Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. You can access MyHome on the web or via the MyHome app. Share your photos and videos with others to prove the truth of your words. Krissy was fantastic and was able to chase up the application at every point. 0000008059 00000 n 0000007704 00000 n He got mad and came out of the attic and left to go get the right vent cap. We use dedicated people and clever technology to safeguard our platform. That's great to hear, Amy, I am pleased :) Thanks for the review! Modern slavery and human trafficking statement. Stonewater Inc accepts the following forms of payment: Check, Financing Available. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. Find out about alterations, improvements and adaptions. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. I had really good experience. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. 0000014031 00000 n Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. Stonewater Roofing Review: Residential roof - ComplaintsBoard.com I called Stonewater because when I had the wind turbines, it was nowhere near that hot. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. xref Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. What if I'm a Stonewater Legal & General customer? He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. Policies - Stonewater Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. The Customer Complaint Panel - The Stonewater Customer hubb Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. To tell us your thoughts, please complete the following, 2 minute survey. They agreed to remove the ridge vent and put the wind turbines back, which they did. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. Hi Kim. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. 2023 Trustpilot, Inc. All rights reserved. ~ Matt. Copyright Stonewater. No, Stonewater Inc does not offer eco-friendly accreditations. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 He is in his 50s and an alcoholic, what the hell are you playing at?
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