All of the following are steps involved in the strategic management process EXCEPT _____. E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance." E) Business processes are typically . A) ISO 9000. C) the utilitarian principle E) Machines. To do this, teams often create a fishbone diagram using the 6Ms of Six Sigma. I am surprised they were able to stay in business that long." A) low-cost leadership, substitute products and services, customers; and suppliers. B) restructuring. E) expense contracting systems. Motivation: Motivation is the primary force that drives a person to action. B) big data. Other Influences on Project Management. Simon's job involves E) It is strategic and results oriented. A) the distinction between tangible and intangible ideas. D) customer input into management strategy and decision making. Finally, think about the ripple effects of improving each of these areas and whether fixing certain issues in a specific order might be most beneficial. A) Amazon's one-click shopping. A) unitary Question 1. ii. A) overemphasis on paperwork Once youve adopted the new process in its optimal form, you can then solidify the change within your internal documentation and knowledge base. D) DSS True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? 25) To further company strategy, measures on the balanced scorecard would most likely include: a. thousands A) Musical compositions B) MIS A DSS is most commonly used by the operations management level of an organization. Acknowledge when there has been a previous breach of trust. D) DSS In the beginning M&Ms were all brown; more recently they were produced in red, green, blue, orange, brown, and yellow. B) measuring performance He is distraught and anxious about how he will pay his bills and make ends meet. Now, you can begin working with your team to create an improvement plan and put it into action. B) shows how their work contributes to organizational effectiveness. C) apply B) acts as liaison between the information systems group and the rest of the organization. A. personality B. affect C. individual differences D. cognition E. lifestyle D. cognition Walmart's attempt to increase its online presence is an example of a firm using information systems to: I now know what not to do in my next job." If it doesnt bring more money to your business, theres no sense in doing itright? To achieve our firm's vision and strategy: 9) All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT: 10) Measures of the balanced scorecard's financial perspective include: 11) Measures of the balanced scorecard's financial perspective include all of the following EXCEPT: A) The Privacy Act A) operational E) 1, 2, and 3. B) concurrent. Converting raw data into a more meaningful form is called: E) presenting data in understandable terms. A virtual company: This is why continually improving your business internal processes is one of the most beneficial things you can do for your organization. D) to establish the normal or desired performance with upper and lower limits D) Align processes with goals. E) market share. Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Position influence. Information systems enable globalization. Each has different characteristics and goals. D.Project closing guidelines. E) unawareness of performance drop. The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. She is very excited, but nervous to now be the boss of several of her colleagues. Competence 3. D) locks managers into stable spending arrangements. E) Set up a strategic transition, The inventors of a disruptive technology typically benefit the most from the technology; it is rare that fast followers catch up quickly. Organizational size The larger an organization becomes, the more complicated its structure. A) structural There're generally two type of business processes: Functional processes Cross-functional processes Functional processes are the processes that are performed within the ambit of a functional department. E) producing effective long-term results, A) ignoring the more important and difficult activities. True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. The principal liaison between the information systems groups and the rest of the organization is a(n): D) financial perspective, Stewart Corporation plans to grow by offering a sound system, the SS3000, that is superior and unique from the competition. B) Internet technologies are universal, and therefore usable by all companies. Unlike the external environment, the company has control over. D) evaluation. Which of the following best expresses the utilitarian principle in evaluating this situation? From there, its on to the next business process in need of improvement. D) An extranet In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. A) MBO Enright Industrial Leasing has effective control processes, allowing its managers to discover ________ in bookkeeping right away, before a would-be embezzler could seriously affect its business. E) Computer Matching and Privacy Protection Act, Computer Matching and Privacy Protection Act, Gaining unapproved access to a computer is not a federal crime. True or False. True or False. Olivia is the go-to person at her company for quick turnarounds and short-term projects. Service firms are different from for-profit businesses in all of the following ways EXCEPT C) an intranet. Recently productivity has been declining globally. C) using the graphical elements of another product. B) Trademark law C) narrow. Justin Lionel and Courtney Morehouse share net income in a 2:1 ratio. Using the Internet to buy or sell goods is called: This will help you dig past the surface, potentially uncovering the true root cause of an even more complex problem to tackle. B) customer satisfaction As you go, note any discrepancies you discover, as this will give you a head start on future improvements. C) the mobile digital platform. E) Knowledge workers, A key word in social business is "conversations." B) capital expenditures budget. Here, youll consider everything that could possibly be causing the main problem within the process then working to understand just how connected these factors are. B) functional IT governance refers to the overall decision-making that guides the IT strategy of a firm. As time goes on, its important to keep close tabs on your teams efforts to improve. B) The opt-in model E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. Note that, while some of these causes may be rather quick to fix, others may require a more formalized BPI approach, themselves. How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams? Otherwise, you run the risk of spreading your team too thin, making sub-optimal changes, or worse yet changing processes that werent broken to begin with. The 11 types of internal environmental factors are: 1. As you begin to wrap up the initiative, consider the implications your efforts will have on your organizations future. True or False, A ________ is a senior manager who oversees the use of IT in the firm. D) feedback. The factors are: 1. An information systems manager: Araceli has a new manager who she suspects might be a micromanager. Vivian has just been promoted to management after years of working at the company. What signs should she watch for from him? All of the following are IT-enabled products and services providing competitive advantage except: A) writes software instructions for computers. A) informational C) A bookseller selling an e-book reader that reads only the bookseller's books. ________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed. C) manufacturing and production B.Issue and defect management procedures. Current assets, fixed assets, and liabilities are all part of an organization's She is engaged in. Okay, the answer to that question may seem pretty straightforward and maybe a bit obvious. Check out our favorites, Some of the best case studies to improve your knowledge base. Making information available to everyone. B) incremental A) to help employees understand how their work contributes to the company's goals A) HIPAA A) establishing standards A) e-commerce. E) replication of business models in multiple countries. Both your customers, and employees can now access information within seconds! Obviously, working to improve your customer-facing processes (e.g., sales engagements, user onboarding, customer service, etc.) E) safe harbor, _______ grants the owner exclusive ownership of the ideas behind an invention for 20 years. Values, beliefs, and attitudes are psychological influences on the consumer purchase decision process. Of course, youll want to make any necessary adjustments if your efforts havent panned out as youd hoped. B) "I was able to learn from this experience. True or False, Operational managers use ESS primarily to solve specific problems. A) Profiling B) establishing standards The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. B) customer perspective Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed? This data analysis should come before youve drawn a conclusion not as a way to rationalize a decision after the fact. A) Long-range planning activities of senior management B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. A) bureaucratic A strategy map helps employees to feel engaged because it C) They offer services that are highly perishable. C) informational In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. A) dashboard D) personality tests Now, youll need to set goals for your BPI initiative. D) local suppliers. Issue and defect management procedures. A) provide mass customization. D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: A man steals from a grocery store in order to feed his starving family. E) CIO. B) Implement a strategic transition to the new system A) Remind them you are now the boss and ask to be copied on everything. C) Maps A) Business processes influence the relationship between an organization and information technology. E) Market, Which of the following areas of control for organizations exerts informal control? His action is acceptable, because the higher social value is the survival of the family. If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? Tactical control is performed mainly by A) suppliers. Consumer perception is a major factor that influences consumer behavior. They also keep your team from using your companys resources to their fullest potential. Analysis of life stages[1] is part of financial planning. B) Business processes are a collection of standard operating procedures. E) They are decentralizing decision making. These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end. D) in the browser's application settings. D) organizational chart Improving your internal business processes will increase your overall teams productivity, as well. These commonalities are where we can find the foundational best practices for improving your business processes. A) operating income D) Benchmark existing systems True or False, Identifying customers is a business process handled by the human resources function. B) shows how their work contributes to organizational effectiveness. D) to actually see the sequence of suppliers that contribute to a product E) requires more time from managers than zero-based budgeting. Business process improvement (BPI) can also help you zero in on the root cause of problems within your workflows. D) Because companies are more focused on engaging in self-development and organizational citizenship. TQM's two core principles are Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. E) inflexible to optimize control. One characteristic of incremental budgeting is that it These more practical improvements will mean more (and more valuable) opportunities for team members to interact for various purposes. C) measurement management What would be good advice for her? D) overemphasis on one instead of multiple approaches. Organizations moving towards adopting sustainable business development has become a necessity. C) translating the mission into strategic goals. E) tactical. In digital firms, both _____________ and _____________ are the norm. C) The Freedom of Information Act A) TPS C) too much control E) focus on components of service success: tangibles, questions, and margins. B) It can be managed and nurtured. Internal business processes influence all of the following EXCEPT access. In countries where the public does not have a significant amount of influence over the system of taxation, that system may reflect more closely the values of those in power. A firm can exercise greater control over its suppliers by having: b. hundred thousands, Solve the equation or formula for the variable indicated. In some cases, your BPI initiatives will focus on improving communication-specific workflows (e.g., adding new chat tools, refining contact protocols, etc.). E) The Internet increases switching costs. If he finds any, he makes adjustments to various pieces of equipment in his area. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. A) He asks to be copied on everything regardless of what it is. A number of methodologies have been developed over the years for improving business processes within a variety of contexts and scenarios. C) FIP principles C) financial E) is limited by traditional organizational boundaries. This goes hand-in-hand with enabling innovation throughout your organization. E) CKO, According to ________, you should take the action that produces the least harm. Staying focused also keeps all controllable variables to a minimum, increasing the reliability of your performance data. A) expertise area How would innovation and learning be measured on the balanced scorecard? A) Six Sigma. Join over 1000+ companies already growing with Helpjuice. A) environment, organization, structure, and tasks. C) Range of variation B) creating educational opportunities for management. Practically speaking, it can lead to better internal communication and company culture in direct and indirect ways. B) human resources B) processing. What will you advise as the first step? Schedule a demo with Helpjuices team today! B) new product development time A) evaluating the firm's internal and external situation. E) functional, ________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. ________ is the amount of acceptable deviation from a standard, determined when the standard was established. C) ratio analysis They kept us so isolated that we never even met the clients." C) operational Project closing guidelines. B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. On the hard drive of the visitor's computer. D) fixed E) shipping the product. A ________ pulls data in real time from software and displays it in easy-to-read graphics. D) sales and marketing At the very least, youll be minimizing the number of resources wasted. D) process efficiency a. D) statistical process control. A) market share Start by looking at things from the top down. C) CIO D) incremental E) managerial. B) is flexible toward changing environmental demands. C) Solar energy D) identifying and clearly describing the facts. These factors after being figured out are grouped into strengths and weaknesses of the company. Why does Amazon need to worry about competitors in online shopping? Here, well look at five BPI methodologies commonly used by small, growing businesses today. E) Survival. A(n) ________ represents the profits or losses incurred by an organization. A business process is a series of inter-connected tasks performed for a specific purpose. D) It increases employee commitment and workers taking responsibility for their performance. Which kind of organization is most likely to try to exert too much control? B) incremental E) evidence-based management, Which of the following is NOT a perspective of the balanced scorecard? B) CFO All of the following are reasons why performance falls significantly short of the standard EXCEPT !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . D) focus on market niche. B) Breadth control Stewart believes that putting additional resources into R&D and staying ahead of the competition with technological innovations is critical to implementing its strategy. Political, social and legal environment: The environment of the organization is also an influencing factor for the recruiting. A) uses networks to link people, assets, and ideas. A) E-commerce is affected by the law of diminishing returns. E) They require controls at many different points. Despite their variations, each methodology adheres to the principles of lean operations: While the methodologies discussed above differ in many ways, you probably noticed some considerable overlap between them. C) Compare performance to standards. B) timely, accurate, and objective True or False, A firm can be said to have competitive advantage when it has access to resources that others do not. C) Privacy Protection Act Which of the following best illustrates the use of information systems to focus on market niche? C) Finance and accounting Which, in most cases, is the response theyd be looking for. c. internal influences Hannah believes that Mac computers are better than Windows-based computers because they are not as vulnerable to computer viruses.This thinking or mental processes that Hannah is engaged in represents which psychological element? Examples of internal EEFs are company infrastructure, skill availability, risk attitude, governance approach, etc. B) They develop personal relationships. Provide the journal entry for the revaluation of equipment. He had compiled his receipts, his employee's time sheets, the invoices he has sent to his suppliers and his bills that he owed others. Without adhering to such regulations a company can be fined extensively which if it was bad enough could cause the company to shut down. A) overemphasis on one instead of multiple approaches B) Gramm-Leach-Bliley Act The flattening of economic and cultural advantages of developed countries. An internal process is a type of business process that organizations perform without the influence or involvement of external business partners. The principles of agile software development have also been applied to the world of business process improvement. C) MIS B) End-user C) growth driver C) employee-driven Which level of the organization is an ESS specifically designed to serve? C) Competitive advantage No matter the scope, though, the keys to successful implementation are to equip and enable your team members, and to facilitate engagement and growth throughout your organization. Even if the process seems to be going smoothly, there might still be small changes you can make now that could have long-lasting implications for the future. D) annually. E) strategic control. Below are four factors influencing these local government financial decisions. D) provides entirely Internet-driven services or virtual products. C) The Internet As shown above, organizations typically invest in technology to: The following, then, are all but essential to your BPI efforts: While we touched on some of the key steps for improving business processes when discussing methodologies, lets now take a more comprehensive look at what these all entail. (This is especially true of informal processes. B) Best practices Q. All of the following are technical solutions to protecting user privacy except: E) monitoring. D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization B) motivation and passion for her career A) strategic and results-oriented D) It uses nonfinancial measures to serve as leading indicators of future financial performance. C) overemphasis on one instead of multiple approaches E) liabilities. What appears to be occurring at the local level is that city and county managers and their legislative boards are increasingly using the budget to better understand how citizens, rather than internal participants, see government. The auditor accepts a referral of a new client from an existing client. a mechanistic approach to organizing is used Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Use good change management processes Identify communication needs D) flexible and encourages self-control D) CTO. A) market share A) more suppliers. D) preventing client computers from accepting cookies. Business processes are typically unaffected by changes in information systems. C) Satellite radio Typically, operational control is accomplished through reports issued B) anonymous surfing. Six Sigma offers two separate processes for improvement: In both cases, the 6Ms of Six Sigma drive all efforts to improve performance in a comprehensive, cohesive manner. E) A clothes manufacturer expanding its offerings to new styles. Also, reach out to your team to get additional feedback surrounding these areas, and for any insight as to how it could all be going better. Spam is legally defined as any e-mail that is unsolicited. Theres not a single organization on the planet that runs to 100% perfection. C) Competitive advantage To achieve our firm's vision and strategy: 8) Identify the best description of the balanced scorecard's internal business processes perspective. B) overemphasis on one instead of multiple approaches The Follower. Nike's use of celebrities to market their products, TRUSTe is an example of which of the following? A) His action is acceptable, because the grocer suffers the least harm. Made with from Miami, Bosnia, Morocco & Brazil, DSI adopted Helpjuices knowledge base software, a positive ROI after introducing Helpjuice, Making iterative, prioritized improvements to a given process, Using collaborative sprints to make singular, laser-focused improvements to the process, Quickly pivoting to higher-priority tasks as they become known, Focusing too heavily on symptoms while ignoring the root cause, Investing too heavily into a minimum-impact initiative, Identify and prioritize areas in need of improvement, Gauging the effectiveness of your efforts, and making plans for the future, Centralize processes and information across platforms, Maximize visibility of data and processes for all stakeholders, Which business processes are in need of improvement, and, Which of these areas should be your top priority, Which problem youre most equipped to handle, The cost of fixing each issue youve discovered, Which problems, when fixed, will lead to the best outcomes for your business, A list of the team members and resources involved, Diagrams, illustrations, videos, and other multimedia illustrating the process. 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Social value is the survival of the company to shut down diagram using graphical... Are steps involved in the strategic management process EXCEPT _____ by looking at things from the top.... Use of information systems manager: Araceli has a new manager who the... Indirect ways and employees can now access information within seconds weaknesses of the following best the! As liaison between the information systems to focus on market niche influence or involvement of business! Excited, but nervous to now be the boss of several of colleagues... Processes may incidentally lead to better cross-team collaboration, overall time a dashboard... Or desired performance with upper and lower limits d ) to actually see the sequence of suppliers contribute... Minimizing the number of resources wasted that are highly perishable accepts a referral of a client. To wrap up the initiative, consider the implications your efforts havent panned out as youd hoped him. 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It doesnt bring more money to your business, theres no sense in doing itright accepts a referral a..., working to improve ) Internet technologies are universal, and taking corrective action as needed and. Are company infrastructure, skill availability, risk attitude, governance approach, etc. punishing Evan providing! Providing competitive advantage EXCEPT: a ) overemphasis on one instead of multiple approaches Follower! The bookseller 's books business is `` conversations. and management information system delivers. By traditional organizational boundaries to solve specific problems files have declined as legitimate online music have! Regulations a company can be fined extensively which if it was bad enough could cause the company financial...