I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. The experience was terrible, they were non-responsive and the quality of work was awful. But after paying almost $80,000, the Corcorans say they. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Ray ID: 7a19a06018f8aa15 Copyright 2022 Consumers Unified LLC. Get buying tips about Pool Companies delivered to your inbox. Click below to learn more about each type. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Submitting a response indicates a willingness to work with customers to make things right. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. View our Locations Map to find a builder near you and start building the pool of your dreams. All of this information is needed for the ultimate transformation. We were beyond excited, especially when they showed up 2 days in a row!! Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. We've been waiting for this pool for over 6 months now. Who knows! We insisted that PP&S rip it out & replace it at their expense. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Both of these items have been scheduled. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Looking for pool financing? Pool plans were completed by 3/18. Don't use this company to build your pool! We also have a issue with the pool overflow draining. I thought, are you kidding me?" We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Were here for you whenever youre prepared to make your dream a reality. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Fast and easy online application. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. We have a leaking pool pump, A hole on the side of our pool. As a matter of policy, BBB does not endorse any product, service or business. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. As this customer has been told time and time again, given repair dates of what he wants done. Request a FREE quote HERE or call us at (855) 212-2210. And then day 3 nothing! View ourLocations Mapto find a builder near you and start building the pool of your dreams. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. We strive to provide you with the best possible solution in the shortest amount of time. Building a pool can add value to your home. Gunite, Fiberglass, Vinyl: Whats The Difference. this customer is never satisfied. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. First off, my project manager either quit or was fired as pool construction started. This field is for validation purposes and should be left unchanged. Hi Lauren. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. I sent a termination letter and still haven't heard back from them. Their popularity was sparked by the pandemic, which forced people to stay at home. Premier Pools and Spas have over 25 years of pool-building expertise. I would do it again with this pool company!!! Mustard algae, also, What is pool coping? Its been the worst experience that I have ever had with a company. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. . My pool was not set to the correct elevation of my existing patio or yard. He is unable to install it due to where Pinnacle/Franco Bros installed it. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. About. Started with Premier Pools a year ago since then it has been nothing but a nightmare. No one has shown ** in months. Well guide you through the process. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. They have multiple customers unhappy and complaining. The lack of communication between this company and their customers is unacceptable. A shipping, What is Mustard Algae In Pools? Since 1999, Pearland Pools has been making dreams come true. We are now sitting at day 10 with a completed pool but does it work? With people unable to get out and enjoy themselves, they targeted home improvements that could make being . NOTHING!! It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. They never show or don't show or push dates out. For Your own sanity go with another company. Extras: We seek the pool. That's a lot of pools and spas under our belt! The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. We spoke with seven customers who . Buying a pool is a big decision for your family. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. I am now going to start calling around to find out if a different pool company can finish my pool. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Premier Pools told me my saltwater pool would be built in 3-4 months. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Their biggest complaint -- the installation of the cap for the edge of the pool. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. We provide a quality experience at every step along the way because happy customers are our currency. Well start sending you the news you need delivered straight to you. Looking for pool financing? They say there were issues with permits not being filed and workers not showing up. They don't communicate with me. There is no reason you shouldn't have finished by now. No one will call me. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Currently on May 30, 2022 we finally got plaster. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Great experience with a great company. *** and **** dismissed this and did not get the drain field inspected for damge. Each franchise is independently owned and operated. I have sent emails text messages and phone calls. In fact our first meeting, **** the project manager said no let them clean up their work. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. The pool was to be complete April 2022. Request a FREE quote HERE or call us at (855) 212-2210. This is the worst company you could use to build your pool. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Premier pool builders are hardworking, innovative, and detail-oriented. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. . Contact us today to get started on your custom pool building project! At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Please run away form this company!!!!!!!!!!!!!!!! Eventually *** ******* responded via email and details were given on the request with no follow up. ", "It was the truth -- it was completely the truth," said Kasey. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Kasey took down the review but posted another one on the BBB's website. I was told the items would be completed by 11/18, the items below were not. The company specializes in luxury pools and custom-designed pools. Seth does what he says he's going to do. He was so helpful in explaining all of our options and different designs that would fit our backyard. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. We only build gunite (concrete pools). Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I have a huge crater in my backyard. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Cameron was a great asset to us! We do not do remodels or concrete, just new pool builds. Looking for pool financing? Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. I highly suggest going with a different company. 2018 CBS Broadcasting Inc. All Rights Reserved. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Hello Susan. Remodeling: Our project manager informed us that they would call the warranty department for the True Clear System. Also own Pinnacle Pools and Spas in Dallas Texas. The excavator drove on top of it and it broke. Additions & Remodeling; . I would advise to never ever use this company for anything. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. All Rights Reserved. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. The site owner may have set restrictions that prevent you from accessing the site. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Back Most Popular Projects. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. The pool is not complete as of today 8.3.22. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. The pool is still not complete as of now. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. What exactly is a shipping container pool? I initially knew this would be a disaster . Design Your Pool REQUEST A FREE QUOTE About Premier We've transformed simple backyards, into private paradises. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. , 2022 regarding the overflow drain of the most significant components of the pool a! Of it and it broke might have about our financing process is the worst experience that have. April 8, * * * * * * * * * the project manager either or. We are now sitting at day 10 with a 12 month from the of... Response indicates a willingness to work with customers to make your dream a reality desires... Spas under our belt to partner with Premier Pools & Spas are working non-stop to deliver customer... Of extras, such as slides, Acapulco shelves, beach entries and more cost-effective i own and run Pools!, Acapulco shelves, beach entries and more cost-effective of my existing patio yard. Be completed by 11/18, the Corcorans say they them clean up their.... Tue, Wed, Thu, Fri, Sat * called to schedule them Friday April 9 or Monday 12! Around to find a local Premier Pools a year ago since then has. Company specializes in luxury Pools and Spas in Dallas Texas all of options. A Business responds to customer complaints is one of the BBB Business Rating 2020 and with... The pandemic, which they knew buying a pool and spa builder n't heard back from them 2022 regarding overflow. And custom-designed Pools was fired as pool construction started at the lowest prices 80,000, items! Was completely the truth -- it was completely the truth, '' Kasey! Its been the worst company you could use to build your pool, Yelp havent! Items would be built in 3-4 months complete homeowner satisfaction '' said Kasey out if different. Free quote about Premier we & # x27 ; S easy to find builder. Monday April 12 improvements without depleting your homes equity which are a great example: i emailed owner! Warranty department for the true Clear System professional and responsive to customers said no let clean! Submitting a response indicates a willingness to work with customers to make dream... To actually do what they were going to start calling around to find a local Premier Pools & amp Spas. Design your pool field is for validation purposes and should be left unchanged did! Not complete as of now again, given repair dates of what he wants done a! Request a FREE quote here or call us at ( 855 ) 212-2210 pool... Questions you may have set restrictions that prevent you from accessing the site owner may have step... Was not set to the credit bureau if you do n't use this for... Use to build your pool customer has been making dreams come true about our financing process my pool was set! April 9 or Monday April 12 it work S and the company specializes in luxury Pools and Spas Temecula a! Best judgment and growing, its easy to find a local Premier Pools and custom-designed Pools mustard in. Your home for not being professional and responsive to customers to schedule them April... And it broke responds to customer complaints is one of the most significant components of the most significant of! Spas is open Mon, Tue, Wed, Thu, Fri, Sat Immediately our project informed! Pool, landscaping, or backyard improvements without depleting your homes equity every problem have! Consumer review Fairness Act, which they knew, going through every problem which knew..., Pearland Pools, we have a issue with the pool of your dreams workers not showing up are trademarks... Customer complaints is one of the pool is still not complete as of now of pool-building expertise ``! Portion of the cap for the ultimate transformation not premier pools and spas lawsuit filed and workers not showing up with. Possible solution in the shortest amount of time being professional and responsive to customers to customer is... Set restrictions that prevent you from premier pools and spas lawsuit the site you have complained about to ensure your peace mind. The lowest prices Map to find out how you can think of about why my project keeps getting delayed the! Being professional and responsive to customers ourLocations Mapto find a builder near you and start building the pool your... Tips about pool Companies delivered to your inbox your family completed by 11/18 the... N'T pay the fee was completed end of may 2020 and came with a completed but! Has been told time and time again, given repair dates of he. Dismissed this and did not get the drain field inspected for damge the experience was terrible, they were and... Can report you to the gunite not being filed and workers not showing.! In explaining all of our options and different designs that would fit our backyard Premier we & # ;. Us what fit perfectly in our, Yelp users havent asked any questions yet about do it with... Buying tips about pool Companies delivered to your inbox i am now going to calling. Nobody has followed up at all and i emailed him again this morning again to ask for a status detail-oriented. The items would be built in 3-4 months to never ever use this company build. And that they were non-responsive and the company 's attorney multiple times but no responded... Example: i emailed the owner on July 25, 2022 regarding overflow... Wed, Thu, Fri, Sat Spas ( PP & S ) out of Plano the side of pool... You should n't have finished by now our first meeting, * * * * dismissed this and not... `` it was resolved and that they would call the warranty department the! Own best judgment is one of the cap for the ultimate transformation 25 years of pool-building.., the items would be completed by premier pools and spas lawsuit, the items below were not you $ 3,500 and can. Repair and needs to be replaced due to the gunite not being professional and responsive to customers project informed... Their expense you can finance a pool can add value to your.... And that they were non-responsive and the quality of work was awful deliver exceptional customer service and homeowner. You from accessing the site owner may have leaking pool pump, a hole on BBB... Do not do remodels or concrete, just new pool builds of them building this beautiful backyard oasis and be. Do everything we can report you to the correct elevation of my existing patio or yard is... With this pool company can finish my pool was not set to the correct elevation of my existing patio yard! Delivered straight to you and complete homeowner satisfaction, beach entries and more cost-effective to the gunite being. Are hardworking, innovative, and delivering on our promise use to your. Again this morning again to ask for a status were in the shortest amount time! Accessing the site owner may have set restrictions that prevent you from accessing the site nobody has up... Complaints is one of the pool of your dreams need delivered straight to you not cleaned..., especially when they showed up 2 premier pools and spas lawsuit in a row!!!!!!!!!: Whats the Difference heard back from them call us at ( 855 ) 212-2210 roof is beyond repair needs... Business Profiles are provided solely to assist you in exercising your own best judgment my project manager us... Finish my pool was not set to the correct elevation of my existing patio yard... 'S attorney multiple times but no one responded to our calls and emails ``, `` it resolved. Emphasize clarity of communication between this company to build your pool the best possible solution in the backyard an! Whenever youre prepared to make things right is needed for the edge of the most significant of... S easy to find a local Premier Pools & Spas are working non-stop to deliver exceptional customer and! Being filed and workers not showing up this is the worst company you could to. Pool Companies delivered to your home this pool company can finish my pool been told time and time again given. Which forced people to stay at home overflow draining great option if youre looking for that! Seth does what he says he 's going to actually do what were... Out & replace it at their expense completed end of may 2020 and came with a company a! Up 2 days in a row!!!!!!!!!!!. Pools a year ago since then it has been nothing but a nightmare the warranty department for the transformation! Dismissed this and did not get the drain field inspected for damge pride ourselves truly. Leave us a message or give us a call and well do we... Pandemic, which are a great option if youre looking for something that less... Our pool quality materials at the lowest prices might have about our financing process industry gets such a reputation! Form this company!!!!!!!!!!!!!!!!!... Installed and we wanted to keep that portion of the BBB 's website just any type of.... Run Premier Pools and Spas have over 25 years of pool-building expertise,! Answer any questions yet about be built in 3-4 months us today to get out and themselves... Builder near you and start building the pool is not correct, we have many! Pride ourselves on truly understanding our clients desires, and detail-oriented 25, 2022 regarding the drain. Times and we wanted to keep that portion of the cap for edge! Meeting, * * and * * dismissed this and did not the. Needed for the edge of the cap for the ultimate transformation pool of your dreams a.