Alternatively you will need to use an external Bluetooth dongle that plugs into a USB port. My mouse stops working entirely after about 1-3 minutes of not moving. There are certain indications of the mouse. No I think its damaged inside, I tried everything :(. No, the Razer Basilisk X HyperSpeed does not have any AI functionalities. In all probability, one of the above-mentioned steps will resolve the freezing issue, but if none of them helps, then try connecting the mouse to another computer to determine if the mouse itself is defective. You can view the video below for instructions or review a copy of the video transcript. If you want to report any other problems for us to look into, please do so here. The interference in turn disrupts the communication link between the mouse and its USB receiver. What to do if PC power button is not working? There is a possibility that Windows did not update the drivers. If Synapse 3 just updated and your device is not detected, please reboot your PC. The articles on this site are for informational purposes only. Your mouse no longer remembers the pairing. The Razer Basilisk X HyperSpeeds status indicator will blink red twice in repeated intervals to indicate that the battery level is less than 5%. Check out the list of official government e-waste sites for your country. Can I adjust the scroll wheel resistance on the Razer Basilisk X HyperSpeed? Use the mode selector to switch between Bluetooth and Hyperspeed. USB 3.0 ports are therefore very noisy from an RF perspective. A. Razer Basilisk X HyperSpeed Firmware Updater Guide Download, Razer Basilisk X Hyperspeed Master Guide (Portuguese-Brazilian) Download, Razer Basilisk X Hyperspeed Master Guide (Spanish) Download, Razer Basilisk X Hyperspeed Master Guide (French) Download, Razer Basilisk X Hyperspeed Master Guide (Simplified Chinese) Download, Razer Basilisk X Hyperspeed Master Guide (German) Download, Razer Basilisk X Hyperspeed Master Guide (English) Download, https://manuals.plus/uncategorized/razer-mamba-elite-firmware-updateshttps://manuals.plus/razer/razer-mamba-wireless-firmware-updateshttps://manuals.plus/razer/activate-razer-hypershifthttps://manuals.plus/razer/razer-mouse-frequent-issues-double-clicking-scroll-wheel-issues-and-mouse-detectionhttps://manuals.plus/razer/razer-mouse-cursor-moving-erratically-randomlyhttps://manuals.plus/razer/change-razer-mouse-dpi-sensitivityhttps://manuals.plus/razer/how-to-create-macros-on-razer-mousehttps://manuals.plus/razer/my-razer-mouse-tracking-issueshttps://manuals.plus/razer/razer-synapse-not-detecting-razer-devicehttps://manuals.plus/razer/how-to-clean-razer-device https://manuals.plus/razer/razer-synapse-not-detecting-razer-device https://manuals.plus/razer/my-razer-mouse-tracking-issues https://manuals.plus/razer/how-to-create-macros-on-razer-mouse https://manuals.plus/razer/change-razer-mouse-dpi-sensitivity https://manuals.plus/razer/razer-mouse-cursor-moving-erratically-randomly https://manuals.plus/razer/razer-mouse-frequent-issues-double-clicking-scroll-wheel-issues-and-mouse-detection https://manuals.plus/razer/activate-razer-hypershift https://manuals.plus/razer/razer-mamba-wireless-firmware-updates https://manuals.plus/razer/razer-mamba-elite-firmware-updates, Razer Mouse Bungee Support Common Questions Do you have spare parts available? Open the Bluetooth settings and turn it on. If you inserted the USB receiver at the back of your PC, thats not line-of-sight. It cannot be charged using the charging dock. Press and hold both side buttons and the DPI button for about three seconds. A. Manage Settings Ensure the device is properly plugged in and connected directly to the computer and not through a USB hub. After around 5 seconds, release the buttons. Razer is the world leader in gaming hardware and systems. Add a Bluetooth device. Right-click the Bluetooth radio and select Properties. To clean the body of your Razer mouse, please take a monitor wipe and use gentle wiping motions. Now your Razer Basilisk X is ready to use on MAC. Basilisk not working after Windows 10 Update. Comment * document.getElementById("comment").setAttribute("id","af58212a2c630fd7162c8e955a5a24fa");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. For a better understanding of the process, follow the following simple steps. What are the Best Practices for Connecting Razer Basilisk X Hyperspeed Bluetooth? How do I change the settings of my Razer Basilisk X HyperSpeed? You must check that the Bluetooth device is discoverable. Your mouse may be connecting to another device nearby. Razer Basilisk is a wireless (only) mouse. For your safety, only use an alkaline battery. Every time I start Windows, I remove the dongle from the USB port and put it back in again. Was just gonna return it tomorrow and get something that actually works like a logitech, I have a similar issue but in my case I am unable to connect using Bluetooth no matter what.I tried with both PC and Mac and it just won't connect using bluetooth, If anyone is still on this my same mouse starts blinking twice and doesnt connect to my laptop. Switch to a different USB 3.2 Gen 1 port. In this post we have provided step-by-step solutions so you can easily follow along. Simply remove the cover to store or remove your USB dongle. Box 71092Springfield, OR 97475. You will need an AA battery to power the Razer Basilisk X HyperSpeed. If using Hyperspeed, the dongle must be inserted into a USB port. Did you ever get it to work? A. I set the sleep function for 15 minutes (the longest) and uninstalled synapse. It will search all nearby Bluetooth devices. After opening it will automatically start searching the new devices. Switch the slider to Bluetooth mode. As a first step, we recommend doing the easiest thing update the firmware to the latest version. I've had my Basilisk X Hyperspeed for less than a week, and BT stopped working. This is not an illuminated mouse, and is very limited on what surfaces it will function on. Basilisk X is Not Turning On What to do? Why is my wireless mouse not working even with new batteries? It will illuminate for about 5 seconds only if you press the button, then it turns off. The Razer Extended Warranty does not apply to batteries. Press question mark to learn the rest of the keyboard shortcuts. No, the Razer Basilisk does not have a tilt click scroll wheel. If the Hyperspeed dongle is not working and youre unable to replace it, then try connecting the Basilisk using Bluetooth. Like any other peripheral, a mouse needs power. Light only comes on when it is first powered on or is trying to connect to the 2.4ghz dongle. For gaming, using its Razer HyperSpeed Wireless lets you to tap on its ultra-fast performance for up to 285hours. Razer - Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black. Repaired and shipped within 5 business days from when repair fee is received. Press and hold the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. Select the Power Management tab and ensure the second option, Allow this device to wake the computer is checked. 2023 oneSDR, Move any USB 3 devices away from the Mouse, an external disk connected to your laptop over USB 3. (Non-overlapping channels are commonly set to 1, 6, or 11). Razer Basilisk X HyperSpeed | RZ01-03150 Support Updated 20-Oct-2022 | Article ID: 3716 Tips to help you get started Pair your mouse using the Razer Mouse Pairing Utility Configure mouse settings with Razer Synapse Assign macros to mouse buttons You can view the video below for instructions or review a copy of the video transcript. Press and hold the Power and the Volume Up buttons simultaneously for 7-10 seconds. It does switch to an always-on blue LED if you turn on . 25% faster than any other wireless technology available, you wont even realize that youre gaming with a wireless mouse due to its high-speed transmission, lowest click latency, and seamless frequency switching in the noisiest, data-saturated environments. What does the Razer HyperSpeed Wireless do? Thank you for your support. It is used to administer Windows services), You should now see a window associated with Razer Chroma SDK Service Properties, Right-click on the Start Button and select. How do I get my computer to recognize my Bluetooth mouse? The Basilisk X Hyperspeed is a wireless mouse that uses one AA battery. This will reduce the amount of interference to the mouse. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Hi guys, I have a Windows 11 PC and have just recently bought a Razer Basilisk X Hyperspeed. These devices will interfere with the smooth operation of the mouse. To use the Hyperspeed mode of connectivity, the dongle or receiver has to be plugged into a working USB port. No. The wireless device that you are using has trouble synchronizing with the receiver. When you click links to various merchants on this site and make a purchase, this can result in this site earning a commission. Clean the mouse using a microfiber cloth that is lightly coated with rubbing alcohol. Copyright 2023 Razer Inc. All rights reserved. You just have to pair them with your Bluetooth device as we have discussed in our blog. When in Bluetooth mode, the Razer Basilisk X HyperSpeed is good for up to 450 hours. This will increase the signal strength (also called RSSI or received signal strength indicator) and provide a more reliable wireless link. If its within the warranty period, you can contact Razer support for this. Follow the instructions that appear on the screen. If it does, then its likely an issue with drivers (covered earlier in this post). Mouse button presses are not programmable as macros. Surface Calibration allows you to optimize the Razer Precision Sensor to any surface for better tracking. This is a known issue with the Basilisk X. Update the Firmware to the latest version. ONLY applicable for Razer laptops. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. Every time I shut off my computer and restart it the Razer Basilisk does not work how to fix this? and I don't turn the mouse off. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. Why is my mouse not working all of a sudden? This mouse connects through a USB Bluetooth device. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. This is for both BT and the 2.4 GHz mode. Make sure that the receiver (dongle) is firmly plugged in to the computer. How do I create or delete macros on Razer Synapse 3? Once your mouse name is on the list, click the pair button. The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. As an Amazon Associate I earn from qualifying purchases. If you are using the Bluetooth mode, the mouse will have to be paired with your PC. It will take 4 to 5 minutes to connect your wireless gaming mouse. If thats the case, the mouse will continue to freeze. You can check, Your email address will not be published. Best Indoor TV Antenna with 100 Mile Range We Investigate the Marketing Claims! There are two common reasons for such an issue to occur: The mouse sensor is blocked by dirt or other solid material that interferes with it. The red light on the top blinks to indicate that the battery charge level is below 5%. Turn the power button on. My Razer Device is not detected in Razer Synapse 3. Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. The Basilisk X uses one AA battery. From the menu choose the what the Power Buttons must do option on the left side of the window. If you encounter this, please update Synapse 3 through Settings > Check for Updates. Please make sure to visit our warranty policy page for a complete review of our warranty policy. The light will blink to show that the mouse is discoverable. Then try connecting again. See the answer below for more details. Thanks! The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. Let the sensor dry for five minutes and try the mouse again. Click the Devices tab, and then click Add. If that doesnt work, try plugging the dongle into another PC and see if it works there. Select the Power Management tab, and see if there is a check next to Allow the computer to turn off this device to save power. Hold down the left and right mouse buttons. How do I setup my Razer Basilisk X HyperSpeed? This can be done either under the manufacturers warranty or purchased separately. The status indicator will blink red twice in repeated intervals to indicate a level of less than 5%. I got my new Basilisk x Hyperspeed mouse myself recently, but it's not working good with my m1 mac pro. Some customers have reported lower battery life when using rechargeable batteries when compared with the non-rechargeable AA battery included with the mouse. Put it back in and it worked again. The Razer Basilisk X Hyperspeed ($60) is part of a promising new trend. Do not scrub the surface of your Razer mouse. What are the Technical Specifications of the Razer Basilisk X HyperSpeed? No, there is no adjustment for scroll wheel resistance on the Razer Basilisk X HyperSpeed. With these simple steps, you can Connect Razer Basilisk X Hyperspeed Bluetooth to your laptop. With these simple steps, you can Connect Razer Basilisk X Hyperspeed Bluetooth to your laptop. This is not a problem specifically with your Razer device, but this is controllable and can be resolved with the following suggestions: Change your Wi-Fi connections channel. Plug the device directly to the PC and not a USB hub. When in Bluetooth mode, the Razer Basilisk X HyperSpeed is good for up to 450 hours. No. If you are experiencing difficulties in connecting your Razer Basilisk X Hyperspeed Bluetooth, please try the following troubleshooting tips: Q. It is paired well with the bluetooth and all the buttons are functioning well, but the cursor won't move (I tried on diff surfaces). Make sure you have the batteries in your wireless mouse. Also make sure that the mode selector (J in the picture below) is switched to the correct position (2.4 or BT). However the Basilisk Hyperspeed does have some technical issues that can be very frustrating to users. This lighting sequence will repeat until the battery is fully drained. We do not carry internal parts, Razer Invicta Support Common Questions How can I modify or disassemble my Razer product? Once the reboot is successful, proceed with normal operations or troubleshooting and testing. This mode must be disabled and there are two phases involved. Premium 9 Best Motherboard For I7 9700k 2022, How to install GIGABYTE Z390 AORUS Xtreme, How to install ASUS ROG Strix Z390 I Motherboard, Asus Tuf Z390 Plus Gaming CPU Compatibility 2022. The Phone should reboot automatically. To change the settings of your Razer Basilisk X HyperSpeed including changing the key binds, macros, and other functions, please download and install Razer Synapse 3. Activating this element will cause content on the page to be updated. Razer Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black (READ) $24.99. [a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. You will need an AA battery to power the Razer Basilisk X HyperSpeed. Razer recommends a line-of-sight condition between the mouse and the receiver. It connects to the PC in two ways. It connects to the PC in two ways. I then switched to BT again, this time it can't even discover it at all. You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. The reason for this is that any mechanical issues get worse with time. Same here and I had it for like two weeks. In this post we have summarized the different reasons for which your Basilisk X may not be working and solutions: OneSDR is reader-supported. As of 2018, Microsoft has updated Xbox One to support PC keyboards and mice. Here is a more detailed post on how to solve interference issues. Now without further ado, lets get your mouse connected! Your Razer Basilisk X Hyperspeed will start working. Set the compatible device switch to Hyperspeed (2.4G) mode. Press J to jump to the feed. Go to the Control panel and select Hardware and Sound. Select the desired ultrapolling rate under the POLLING RATE section. The Phone should reboot automatically. Now flip your mouse and locate the power button on the bottom. You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). Once you receive this notification, it is time to replace the battery. Or you can click the Bluetooth icon from task bar. up to 450 hours in Bluetooth mode. Go to Settings > Update & security > Recovery. Go to the Bluetooth settings on your laptop. If a button has been assigned to On-The-Fly Sensitivity, pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right-hand corner of your screen allowing you to adjust your sensitivity settings by steps of fifty (50) DPI. Right-click on Device Manager in the Start Menu Click View - Show hidden devices Double click on mice and pointing devices Right-click the mouse driver and proceed to Uninstall Click OK Reboot the PC and Windows will re-install the latest drivers Check to see if the mouse is working efficiently Unplug your Razer mouse from your computer. up to 285 hours in HyperSpeed Wireless. USB mode works fine, but I got this mouse for its BT capability, and I didn't want to use a dongle on my USB-C only devices. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. What should I do? Since purchasing, I have had constant issues with the mouse just freezing during game (League of Legends) to the point where my entire PC will start freaking out. What are the differences between Razer Basilisk X HyperSpeed and Basilisk Essential? 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