Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Is A Pierside, Pre-Embarkation COVID-19 Test Required? This will end as of March 1, 2023. Masks and Physical Distancing Requirements: Masks are not required. 0000020973 00000 n Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Are Any Unvaccinated Passengers Able to Sail? Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. 0000034681 00000 n Are Any Unvaccinated Passengers Able to Sail? Yes, at Lindblad's expense. No, passengers must carry out the pre-arrival test. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. This review was chosen algorithmically as the most valued customer feedback. Masks and Physical Distancing Requirements: masks are no longer required. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Crew Vaccinated? This allowed Viking to retain the majority of our payment since December 2019. No. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. No, except in ports where pre-testing is required. Yes, passengers aged under 5. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The 2 doses must be administered at least 28 days apart. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. If required as a condition of entry into the country of embarkation. What is the main difference between the. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Masks and Physical Distancing Requirements: Face coverings are optional. When is disembarkation? Is A Pre-Arrival COVID-19 Test Required? Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Please request the appropriate accessibility form for you to review, sign and return to us. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Written Notice received Days Prior to Departure Date. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. The large voucher money is gone. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. 0000008049 00000 n Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. http://www.vikingcruises.com/terms-conditions/index.html. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Is A Pre-Arrival COVID-19 Test Required? Remaining 2022 transatlantic crossings are also excluded. 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Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Crew Vaccinated? 0000014648 00000 n From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. 0000035028 00000 n >54m^m6?YU{. 0000003670 00000 n Masks and Physical Distancing Requirements: Masks may be required when physical distancing is not possible. 0000005615 00000 n This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. . Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Pre-Cruise Covid-19 testing is no longer required. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. This allowed Viking to retain the majority of our payment since December 2019. 0000005293 00000 n My only thought is to see if I can get a tax credit from it on next years taxes. Beginning September 3, 2022, with a negative COVID test. Viking Cruises' Risk-Free Guarantee Policy Are Any Unvaccinated Passengers Able to Sail? Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Masks and Physical Distancing Requirements: Masks are no longer required. Is A Pre-Arrival COVID-19 Test Required? Any help appreciated! Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Are Any Unvaccinated Passengers Able to Sail? No. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Is A Pre-Arrival COVID-19 Test Required? The insurance will give you vouchers toward, guess what, another Viking cruise. Is A Pre-Arrival COVID-19 Test Required? Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. Yes, though this varies by region (see above). Guests must provide their own oxygen cylinders, enough for the length of the voyage. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Are Any Unvaccinated Passengers Able to Sail? I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Are Any Unvaccinated Passengers Able to Sail? The 2 doses must be administered at least 28 days apart. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). This will surely increase the credibility of your complaint. This review was chosen algorithmically as the most valued customer feedback. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Budapest, Hungary to Nuremberg, GermanY, Germany. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Is A Pre-Arrival COVID-19 Test Required? If you would like to obtain your visa through our partner, please visit their website and download a visa kit. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. The final dose must be completed at least 14 days before sailing. The F.B.I. Kids under 2 years of age are not required to test. : Yes, including booster dose. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Is A Pre-Arrival COVID-19 Test Required? Proof of full vaccination will still be required. Are Any Unvaccinated Passengers Able to Sail? but decided to book for April 2022. Is A Pre-Arrival COVID-19 Test Required? Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. The complaint has been investigated and resolved to the customers satisfaction. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. : Yes - vaccinated and boosted. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Are Any Unvaccinated Passengers Able to Sail? Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. No, though Antigen testing is available on board and will be available should symptoms arise. Stay current with special offers, news and destination-focused content. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. Get expert advice, insider tips and more. You can't get cash once you accept a . Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. Do you have a Viking Oceans Future Cruise Credit? Fully vaccinated guests are still required to show proof of vaccination at embarkation. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Do NOT book with Viking! Thank you in advance for your prompt attention to this issue. 0000046809 00000 n This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Submit a complaint and get your issue resolved. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. No exceptions will be made to the vaccination policy. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Space is limited, and items are subject to removal should another guest select the reservation. On February 7, 2019, we received our cruise confirmation from Viking. Crew Vaccinated? Are Any Unvaccinated Passengers Able to Sail? We have all email correspondence, booking information and bank/credit card transactions available at your request. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. If required by local authorities. The complaint has been investigated and resolved to the customers satisfaction. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. The company left an official comment on this complaint. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Is A Pre-Arrival COVID-19 Test Required? 0000005765 00000 n Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Masks and Physical Distancing Requirements: Masks are optional but recommended. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Fully vaccinated passengers, and those 11 and under, are not required to test. Effective Date: November 1, 2021 Is A Pre-Arrival COVID-19 Test Required? Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. as soon as possible. This complaint was posted by a verified customer. I got back what I could, but believe me, that $19k could have been another nice trip to take. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. 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