In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. stream Please enable JavaScript in your browser's settings and refresh the page. Port Macquarie NSW 2444. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. In some cases we need more information and request you contact us directly in these instances. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. :5m x <2>(|m!,..NO1yr?FI ShV0CR6!pgKS@:nki`J_\ec"qJ|qMQpq]@0AnxA0WF \=9}H!c|U'heuNV=02XB,S%1 oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk% /hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg Home - Port Macquarie Hastings Council - Logo. endstream We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. If you have a story to share, email [email protected]. We pay our respects to the people, the cultures and the elders, past, present and emerging. What are the key differences between the old and new draft policies? 10 0 obj Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. To make sure you're up to date with all the news, SIGN UP HERE. A Byabarra farmer has taken his - Port Macquarie News - Facebook Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. We care about the protection of your data. Find out what to do and what information you'll need to provide. asbestos, chemicals in water) I corrected it and advised of what I had actually said. Port Macquarie and Surrounds Community Notice Board. - Facebook Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Port Macquarie-Hastings councillors call for transparency after We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. That was three months ago and I have heard nothing since. We live in an environment where anonymous people can make complaints - what can you do about it. Email Send us an email and we'll get back to you as soon as possible. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. Your digital subscription includes access to content from all our websites in your region. If we can't handle your complaint, we'll tell you who can help. We care about the protection of your data. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". Recently we undertook a significant review of how we deliver service to our customers. There are many benefits of making a complaint and telling someone about your problem. PO Box 84, Port Macquarie NSW 2444. A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). all the different ways you can get in touch with us. If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. "After that, I got a five page rambling document that was a record of the matter. The Port News has been at the heart of its community for more than 135 years. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to [email protected]. 9 0 obj x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K <>stream 4 talking about this. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Ph: 6581 8111, 17 Burrawan Street IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. Find out what complaints we can help with. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. Complaints can: You have a right to good services and fair treatment. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. $1000 a week is spent on this rubbish.". Policies Port Macquarie Hastings Council zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. "These 14 complaints have cost us (council) $51,000. We can help you make a complaint. Your digital subscription includes access to content from all our websites in your region. The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". He also asked if council will inform him of the results of any complaints made against him. Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. You can report most issues online. HW[6Sc1r gndA%|l qX? A step-by-step guide to making a complaint. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. asbestos, chemicals in water). stream E: [email protected] Send an email to [email protected] ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). Calls received outside of business hours are diverted to our after hours call centre. Complaints can: increase the chance of getting a better outcome help others in similar situations ABN: 11 236 901 601 Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. In some cases we need more information and request you contact us directly in these instances. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE /Size 36 /Prev 53154 "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Port Macquarie NSW 2444. PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. Bellingen Shire Council had a clean slate. 8 0 obj Depending on the complaint, the . Be very wary of politicians sounding the youth crime alarm. Contact us for any help on browser support. 14 0 obj Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> David Crosbie. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Learn more. See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Here areall the different ways you can get in touch with us. We're here to help! "He wouldn't tell me what the complaints were or who made them. MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. endobj What are the key differences between the old and new draft policies? "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. Add data for Port Macquarie. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. endobj We can help people who have been unfairly treated by community services that are run or funded by the government. the best way to lodge a complaint or a request for service (which is via our website). HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H PDF Complaints handling flowchart ?.ArOqKc+]'5qTe)?x Port Macquarie NSW 2444. You can report most issues online. <> endobj Advertisement Ad Local News Crime in Port Macquarie. Safety in Port Macquarie - Numbeo ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 Your stories matter to us and so does local journalism. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. "What has escalated this? PDF Revised Customer Complaints Policy Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. <>>> Customer Service. "I consider that money has been taken away from important assets to our community. Customer requests are the main reason that customers contact us.
