ritz carlton spa, charlotte

So embarrassing!!! They have INCREASED their prices alot to compensate the money the business has lost. Sign up to receive new blog posts by email here. Check In:Service from everyone at the hotel was great. The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. Conveniently located restaurants include The Capital Grille, The King's Kitchen, and Rooster's Wood Fired Kitchen. First of all, it took them 3 days to even call us back for an appointment. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. %PDF-1.6 % We stayed at the Parlor Suite which was very spacious and clean. A room with bathrooms. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The rooms at The Ritz-Carlton feature a modern and elegant interior. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. The salt room which I was most excited about had a ladder stored in the room and it looked to be under repair. Yes, it is 0.04 miles away from the center of Charlotte. The Ritz-Carlton Charlotte is in an urban setting, and the exterior is nothing exciting. If we find any, we delete them and, if necessary, take action against whoever is responsible. The Ritz-Carlton Hotel Company, L.L.C. Upon check-in photo identification and credit card are required. Check in: Perfunctory, not a warm welcome, no property information provided, just the bare minimum. I was so happy to find out upon check-out that after paying for my expensive lunch and my 60-minute massage, plus gratuity, I still had $25 left on my $300 gift card. And I knew my gift card would cover it. The Punch Room is available for private functions. The locker attendant was great! I am extremely disappointed in our experience compared to my previous visits over the years. Tripadvisor performs checks on reviews. The suite we had was great and the bed was typical of the Ritz-Carlton, divine. The health and safety of our guests is our top priority: COVID-19 updates and what to expect at our hotel. First of all, it took them 3 days to even call us back for an appointment. Hidden Treasures:Hidden Treasures, the hotels signature retail shop, provides guests and locals with the ability to dress themselves and acquire items while visiting their home abroad. My massage was really good but my wife said hers was pretty awful. The suite was really nice to have since I hosted several groups of friends over the course of my stay. Five Star Hotels in Charlotte, NC - The Ritz-Carlton (Only true blackout shades werent.) Matthew at the front desk offered us room temp or chilled water or champagne when we arrived. Appointment required, no walk-ins. I was also thanked for being Titanium. Other Staff: The front desk young woman and everyone else was a pleasure to interact with. Dinner with my friend and her son at the hotels BLT restaurant was fantastic and Im a tough judge of steakhouses. This was my first time in a salt room, and its just what it sounds like a room with blocks of pink Himalayan sea salt for walls and a warm pink hue. When I went to get ice the machine was out of order, no big deal I just went to another floor. but as soon as I got back to the room there was a person with a bucket of ice. We greatly look to provide exceptional service and comfort for each guest visit. Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. I mean, who doesnt enjoy spa water? That orange-infused water was a hit, and I went back and refilled many times from the sweet little refreshment stand. After that, the air con dropped quickly to 60 F, and then even to 55-58 F for the remainder of my stay. It made the trip so special and memorable for her! My wife and I stayed a few weeks ago and had an amazing stay, we knew the kids would enjoy getting away and swimming in the amazing indoor pool.We travel quite a bit and stay at lots of nice properties and one thing that sets a good property apart from a great property is the staff, and thats where this property really shines! Plus, it was cool to look out on Uptown Charlotte from the spa windows. The spa also offers access to the fitness center and pool, both boasting panoramic views of the city. In Charlotte I have stayed at the Grand Bohemian, Marriott City Center and JW Marriott. (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) Spas in Charlotte NC | Day Spa in Charlotte | Best Spa in Charlotte BREATHE IN, and you can feel the salinity of the air in the Ritz-Carlton uptowns salt room coating your tongue. Send a question to the property to find out more. What are some of the property amenities at The Ritz-Carlton, Charlotte? NC The salt room is included for free for all spa guests and doesnt require an access pass. I loved sitting in there, and had I been more tired, I may have attempted a nap. And on a weekend, it took me no time at all to get there just about 20 minutes from where I live in South Charlotte (in Ballantyne). First of all, it took them 3 days to even call us back for an appointment. The suite was pretty spectacular. I was having a bad week getting some work done and Destiny found out I love Chocolate chip cookies and she brought me one to my surprise fresh out of the oven. I liked my time at the pool, eating, sitting and even working. Restaurants and bars:BLT Steak and K Lounge. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Located on the hotels penthouse level, the Aqua Lounge features a pool and whirlpool overlooking Uptown Charlotte. However, I would suggest to give it a chance after COVID. United States, Reserve Now Hotel:The hotel is a little nondescript from the outside and suffers from a tiny driveway. Flat-screen TV, Mastercard, Staff was limited but very helpful. ft. of meeting space and an innovative Design Studio for planners, Urban Garden with three settings for weddings, meetings and social functions, 10-foot ceiling and floor-to-ceiling windows with city views, Bathroom sanctuary with flat-screen TV, plush robes, dual vanities and separate tub and shower, Nespresso gourmet coffee and tea presentations, More than 12,000 square feet of meeting and event space, Penthouse-levelThe Ritz-Carlton Spa, Charlotte with spa treatments, a pool, fitness center and other amenities. Fountainebleu Spa (Lapis), etc.) I asked about whether the property provides a car service for short trips like most other Ritz Carlton properties and it was confirmed that there was one. Contributions should be travel related. The hotel has a gorgeous lobby currently decked out for Christmas. UnionPay credit card, Dining:I had a pleasant breakfast at BLT steak which was surprisingly cheap. Are any cleaning services offered at The Ritz-Carlton, Charlotte? And boy, did I need a massage. The bedroom was also large with two chairs along the King bed, another InterneTV and a truly massive bathroom with a separate tub and shower. The Ritz-Carlton Hotel Company, L.L.C. Make sure you actually have an appointment or you may be embarrassed! See thePrivacy Policyfor details. The Ritz-Carlton, Charlotte Reviews, Deals & Photos 2023 - Expedia Try again. We recommend calling ahead to confirm details. Two entrees, coffee and juice came to $49. more. We reserve the right to charge guests the cost of rectifying damage that includes but is not limited to smoking and or hotels property (room and furnishings). Ill have to keep this in mind, thanks for the review! The Relaxation Lounge looks like a room youd see on a tour of a celebritys lavish home. Please see our partners for more details. Each dining experience offers a taste of NC cuisine in this Uptown Charlotte hotel. This article appears in the February 2018 issue of Charlotte magazine. Save my name, email, and website in this browser for the next time I comment. For information or to reserve a treatment, please contact the spa at (704) 972-4370. The Urban Garden adds further expansive, atrium-style space and is joined to the hotel by its own covered walkway. A staple in the Queen City for years, this spa is a no-brainer when it comes to unwinding. Ideally, we'd publish every review we get, positive and negative. Monday - Thursday 9 a.m. to 4 p.m. A Look Inside Ritz-Carlton's Salt Room - Charlotte Magazine By the way, the sauna is also included for free for all spa guests and doesnt require an access pass. . While the facilities were certainly nice, the massage itself reminded me that I was in an extra fancy spa. The Ritz-Carlton, Charlotte. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. But it jumped up to $200 for just a basic massage. The Punch Room On checkout I mentioned the water issue and my parking was waived which I thought was fair. They also had left many bottles of room temperature water in the kitchen, and left a fan by the bed with an extension cord. A Lady Goes West is where I share my workouts, simple meals, clean beauty tips and wellness insight with you. Please enable JavaScript in your browser to submit the form. Room service was always quite tasty and pretty prompt especially after the first day when we finally got the doorbell and delivery issues sorted. The location is right across from the Epicenter, and about a 10 minute walk to the stadium. There was a mini bar along with Nespresso Machine and a separate fridge and a powder room. All were significantly better, especially if you have Bonvoy status than the Ritz Carlton. They have INCREASED their prices alot to compensate the money the business has lost. We did a few museums in area but wanted to come back to hotel and enjoy late lunch, and some wine before heading to airport but NOTHING open for lunch, and because we had to checkout no ability for kids to enjoy pool even though we had just stayed the evening. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. Check your booking confirmation email to find your booking number and PIN. All they said was that I could try again on another weekend, but someone else is booked, just not me. Some of the items I'll detail are relatively small misses, which would be ok if the price point was relatively small. The second powder bathroom was great, especially when my friends came over. And just to reiterate the massage was totally top notch. I wanted to book in advance but was told this was not possible and that it was necessary to. Flat-screen TV, 99 m The hotel has over 12,000 square feet of event space, the Ritz-Carlton Spa on the penthouse level, the Bar Cocoa dessert boutique, and much more. Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. In the lobby is a wine bar which has some takeout options, a separate lobby bar, a BLT Steak and a coffee shop. Entry level rooms start usually at about $500 per night.) We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. I do believe punch room may still be there as well and that is a nice cocktail bar as well. Try Timed Out Escape in Ballantyne, District 57 near Wesley Heights, or Exit Strategy with multiple Charlotte area locations. Your email address will not be published. Is parking available at The Ritz-Carlton, Charlotte? She was attentive, professional and kind. Sometimes were so excited to get more that we dont stop to realize that we dont always need it. But I guess I paid for the experience, and I did get that. Spa and Salon Hours of Operation Own or manage this property? Theres a lot to know ahead of time, and a friend of mine filled me in before I went, so I figured it would be helpful to write it all out for you. The men's locker room has two seating areas, one with a small old LG tv in it. Welcome amenity and nice note from Annie - the only other actual Ritz Carlton feel service of the stay. We will definitely return. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Parlor Suite, 1 Bedroom Suite, 1 King, Sofa bed, 1 Bedroom Executive Suite, 1 King, Sofa bed, City view, 1 Bedroom Executive Suite, 1 King, Sofa bed, Garden view, 1 Bedroom Executive Suite, 2 Queen, Sofa bed, Garden view, Destinations, properties, even an address, 1728350,1726110|2,1718430,1721720|3,1716160,1720070|2,1718400,1727980,1726110,1720070,1718400|2,1728350|2,1709670,1721460,1708660,1716160|6,1728180,1728620,1715610,1728350|4,1709670|3, Personal or sensitive info (e.g. Once she knew the kids were coming she sent amazing snack baskets to the room for them.Thank you so much, Im so glad we found our new staycation location!If youre in Charlotte and looking for a great place to stay, look no further! Herbs and honey from the LEED Gold-certified propertys rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. I didnt even use the workout/Peloton room. You know what I mean? The locker room and sitting rooms were well appointed, but they did seem a little bit brown and outdated just saying. They were picked up and I was told that they would be returned outside the door. Children 18 and above are considered adults at this property. Staff is very friendly but amenities are lack luster for the price. I told her I didn't have the details because all of this was a SURPRISE for my birthday, but could call my husband to get the details. The rooms were clean and well attended by housekeeping staff. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Works from regional artists adorn rooms and suites, local offerings flavor Honor Bar selections, and culinary delights are crafted with homegrown herbs and honey from the hotel's rooftop garden and local farms in Charlotte, NC. All rooms are equipped with a work desk, and coffee/tea facilities. We are going to have a hard time going back to where we normally stay Four of us stayed for a night while attending the ACC Championship, and it did not disappoint. Salt rooms are great for improving your breathing and enhancing your mood (although theres not a ton of hard research on this particular type of room, but I do think they are becoming more popular). My only complaint was there was a lack of hot water both the evening and morning of my stay. This is the best Ritz Carlton in which we have ever stayed! After you book, we'll provide details so you can contact the property directly. It's close to I-77 and I-277 so getting around is easy but be aware there are often delays on those roads. My massage therapist had the magic touch. The Ritz-Carlton Spa, Charlotte: The Ritz-Carlton Spa, Charlotte: Our Uptown Charlotte hotel offers a 13,000-square-foot The Ritz-Carlton Spa, Charlotte a true urban retreat in the heart of Downtown Charlotte. Pre-arrival: Rita was in touch with me with pre-arrival communication. I found that the set-up of all the spa stuff was actually a little confusing at first, because everything was in a different room even though it had been explained to me. Its easy to wind up in the wrong room when you first arrive, but of course after spending several hours there, I found my way around perfectly. , Your email address will not be published. If you're traveling for work, we'll sort the most popular I arrived and had a bit of an issue with the air con in the suite bedroom that was handled after two quick visits by a very friendly and extremely apologetic engineer. Nearby attractions include Queen City Rides (0.2 miles), Belk Theater at Blumenthal Performing Arts Center (0.06 miles), and Discovery Place Science (0.2 miles). 28202 So thats why I went back to shower and change and take my time getting to the pool. Review tags are currently only available for English language reviews. SPA - Scene7 Whats your favorite thing about a spa experience? If you stayed at this property through Booking.com, you can write a review. Then to top it off, the food was absolutely TERRIBLE. Get lost in one of the five treatment rooms for an excuse to extend your weekend of pampering. I found the quiet salt room very relaxing, and I chilled in there (alone) for 15 minutes. For my service this day, I selected a 60-minute relaxing massage, and it was totally excellent. Claim your listing for free to respond to reviews, update your profile and much more. with screws and loose tiles welcoming you to sit and relax. They have INCREASED their prices alot to compensate the money the business has lost. I was hoping for something great. Serenity awaits in the heart of Uptown at the luxurious Ritz-Carlton Spa. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. As a spa guest, you get a nice robe and slippers to wear around. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please call 980.999.5553 or email [email protected] to make an appointment or for more information. Spa - Review of The Ritz-Carlton, Charlotte, Charlotte, NC - Tripadvisor Nothing particularly good about the hard product, especially the aesthetic appeal. Taxes and fees that are shown are estimates only. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. and this was no comparison. ft. of meeting space includes the Study, ideal for intimate gatherings of 15 guests. I was told that theyre planning a renovation soon, and that would make sense, because it does seem like they need some updating of the aesthetic. accepts any responsibility for the content or use of this other website. I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. The room was immaculate (as always), the beds are comfortable, and the whole staff was friendly and helpful (as always)! Warm lights behind walls made of pink Himalayan salt blocks infuse the air with salt, a natural antimicrobial thats believed to help reinvigorate you. Your experience you described is below our standard. As a customer I understand businesses are going through tough times but don't take all the stuff away AND jack the price up that much. Upon arriving, obviously the hotel is beautiful and we've ate at BLT several times before, it's great. This is the version of our website addressed to speakers of English in the United States. Which room amenities are available at The Ritz-Carlton, Charlotte? I regularly visit other comparable spas (e.g. We knew when we purchased the spa package and massages the hot tub was broke already so I'll leave that here. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. Ashley at the front desk is amazing, on our last stay I called to find out where the ice machine was located. 45 Things to Do in Charlotte | Winter Activities in Charlotte Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. Poseidon Spa | Grand Bohemian Hotel Charlotte Booking.com does not accept responsibility or liability for any reviews or responses. I asked for firm pressure on my back to relieve some muscle tightness, and he also stretched my arms and legs, massaged my head and did an amazing job. Taking cues from The luxurious Queen City, this elevated shopping experience is carefully curated with a unique mix of local and globally recognized brands. It was expensive though, with the included tip, tax and the service fee for delivering the lunch to the pool, it was a $40 salad, and thats a bit steep. They even compd the first two days room service orders by way of apology for the delivery mishaps without me knowing until I saw the final folio. The penthouse, bi-level sanctuary includes an indoor Aqua Lounge with swimming pool, spa services including five treatment rooms, relaxation areas, manicure/pedicure studio and fitness center with PRECOR strength and cardio equipment. I work in the customer experience industry, so I give a lot of leniency for businesses and individuals, especially during these times. Service was great in the end but started off a bit rough as the originally less experienced staff didnt quite know how to handle the doorbell issues or how to handle my frustration. Are there opportunities to exercise at The Ritz-Carlton, Charlotte? Then to top it off, the food was absolutely TERRIBLE. Miscellaneous: I almost never use shoe shine services in hotels but had need on this occasion. Please dont include personal, political, ethical, or religious commentary. As others have indicated there was car noise from the street and I was on the highest floor. The Charlotte hotel, opened in late summer 2021, is no exception. Today, Im going to share my review of The Ritz-Carlton Spa in Charlotte, as well as what you can expect when you visit the Ritz spa. Sounds like a great place to go for a girls spa day! I also love sitting there feeling the beads of sweat forming on the skin. Overall, really nice stay and excellent experience. Dear MsHellfire, Thank you for taking the time to let us know about your experience while staying with us. Chicken salad that seemed like it was tuna in a can served with chips. Double-check your selected room for the maximum capacity. If you want to request something specific, you can do that after you select your rate. And when I was there, the pool was basically empty (other than one other couple and a mom/daughter). Redesigned hotel rooms and suites reflect Charlotte's past and look toward its future through locally-inspired colors and patterns. Should you choose to use the link below, you assume total responsibility for your use of the website to which you are linking. Whats super nice about the Relaxation Lounge is that there were no windows, and it felt very secluded and private. You should be reimbursed on check-out. Otherwise, all of the staff couldnt have been more friendly and eager to help. It's so sad. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasnt your experience. This service may contain translations powered by Google. I got dressed in my clothes, and by the time I came back out, her explained that due to a clerical admin error (that they made!!! The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. The rooms at The Ritz-Carlton feature a modern and elegant interior. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. School just got out so we decided on a quick one night stay at the Ritz CLT. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. I am all about supporting businesses in need but to me this was extremely a waste of money. Michael Matthews Director of Sales & Marketing [email protected], Amazing Ambassador upgrade to Ritz-Carlton Suite amidst a wonderful luxury stay, My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning Ive ever had! The 5-star The Ritz-Carlton, Charlotte Hotel is situated 0.8 km from the Uptown-area BB and T Park Stadium. Located close to Queen City Quarter and Spectrum Center, The Ritz-Carlton, Charlotte provides a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services. We already had dinner reservations AND after the negative interaction I had, I did not want to risk being embarrassed again.This stay was not worth the money spent!! They delivered special treats and a gift bag to celebrate her special event. The BLT Steak serves breakfast as well and they have room service available until Midnight. The Punch Roomavailable for private events. But it jumped up to $200 for just a basic massage. Not particularly luxurious though the room was of a good size. Wifi worked well and the technology in the room was good too. But once you enter, the hotel lobby is dark and fancy on the inside with plenty of seating and a cool vibe. You can sort and/or filter them by time of year, review score, and more. And a bunch of separate sitting rooms too. I did. What food & drink options are available at The Ritz-Carlton, Charlotte? Facilities include an indoor pool and spa. Discover, The spa takes up the top two penthouse floors of the hotel. City view yikes! This is the version of our website addressed to speakers of English in the United States. There was a locker room. Guests submit their subscores and their overall scores independently theres no direct link between them. I knew something was up already before we even arrived. The day before arrival, I was pretty surprised to notice that Id been upgraded to the hotels top Ritz-Carlton Suite. Thank you. A member of the hotel also called me to see if they could arrange a welcome amenity for me.